Ratings based on 31 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
by A verified traveler
Posted 15 May 2024
Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Comment from Hotel Management
15 May 2024 by DM, Hotel Management
Dear Mr. Frankline, Thank you for giving us your valuable feedback.We are happy to know that you enjoyed your stay and found our team outstanding all-round.I note with regret that we fell short of your expectations on attributes of your room experience especially the lighting.We have noted your feedback, which we are using constructively towards improvement.We look forward to welcoming you back to Sarova Hotels.Yours sincerely,Duncun Mwangi,General Manager.
by A verified traveler from bridgewater
Posted 20 Apr 2024
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Comment from Hotel Management
23 Apr 2024 by SM, Hotel Management
Dear Mr. Michael. Thank you for your feedback. We do consider offering late checkout upon request and upon availability to accommodate varying schedules for our guest in order to meet their expectation. Please be assured that your feedback has our attention for review.We remain committed to making your stays always refreshing.With Kind Regards,Stanley Mbau,General Manager.
by A verified traveler
Posted 16 Apr 2024
N/A
Comment from Hotel Management
16 Apr 2024 by SM, Hotel Management
Dear Kisemei, Thank you very much for the valuable feedback. I am pleased to know that you had a pleasant overall experience. We look forward to welcoming you again in the near future.With Kind Regards,Stanley Mbau,General Manager.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by SM, Hotel Management
Dear Preet,Thank you for your valuable feedback and we look forward to welcoming you back in future.With Kind Regards,General ManagerStanley Mbau.
by A verified traveler
Posted 3 Jan 2024
The team members are what makes a stay here very enjoyable.
Comment from Hotel Management
15 Feb 2024 by SM, Hotel Management
Dear William,We are thrilled to learn that your stay was enjoyable! Our team members truly are the cornerstone of our establishment, and we are pleased to hear that their commitment and warmth added to your positive experience. Your kind words will be shared with our team, who will be delighted to know they made your stay memorable. Thank you for selecting us for your stay at Sarova Imperial, and we eagerly anticipate the opportunity to welcome you back soon.With Kind Regards,General ManagerStanley Mbau.
by A verified traveler
Posted 9 Nov 2023
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Comment from Hotel Management
10 Nov 2023 by S.M, Hotel Management
Dear Kristen,Thank you for your kind feedback. We are thrilled to hear that you found our staff professional, the premises clean, and enjoyed the incredible food. It is wonderful to know you appreciated the great deck for a sunset view. We look forward to welcoming you back on your next stay at Sarova Imperial Hotel..With Kind Regards,General Manager,Stanley Mbau
by A verified traveler
Posted 15 Oct 2023
Great food, great staff, and all around great vibes.
Comment from Hotel Management
30 Oct 2023 by SM, Hotel Management
Dear Mr. Davion,We greatly appreciate your feedback.It's fantastic to hear that you enjoyed the excellent food, our dedicated staff, and the wonderful atmosphere during your stay. Thank you for sharing your positive experience with us.With Kind Regards,General Manager,Stanley Mbau.
by A verified traveler from NAIROBI
Posted 23 Aug 2023
Conveniently located to all key amenities - banks, hospitals, shopping malls, airports, bus terminals, and key Government Offices. The Hotel has a very professional and delightful Staff, very clean facilities, and well-appointed rooms. The freshly prepared meals which are delicious and tasteful are the highest rating for the property.
Comment from Hotel Management
24 Aug 2023 by S.M, Hotel Management
Dear Ms. Annette,Thank you for your valuable feedback.We are delighted to hear that our hotel's convenient location and proximity to essential amenities met your expectations. We are also pleased that our professional and friendly staff, clean facilities, and well-appointed rooms contributed to your positive experience. It is wonderful to know that you enjoyed our delicious and tasteful freshly prepared meals as well. Your high rating means a lot to us, and we look forward to welcoming you back in the future.With Kind Regards,General Manager,Stanley Mbau.
by A verified traveler
A gem in Kisumu
Posted 30 Jul 2023 on HotelsA fantastic hotel with great staff. Everyone is so friendly and helpful. I highly recommend for anyone to stay there.
Nice brekki and everyone pays attention to fine details.
Comment from Hotel Management
31 Jul 2023 by S.M, Hotel Management
Dear Pawel,Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic stay at our hotel. Our team takes great pride in providing friendly and helpful service, ensuring every guest feels welcomed and attended to. We're delighted you enjoyed our delicious breakfast and noticed the attention to fine details. We truly appreciate your recommendation and can't wait to welcome you back for another amazing experience!With Kind Regards,General ManagerStanley Mbau.
