Ratings based on 18 Verified Reviews

3.8 out of 5
100% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 27 Aug 2023 on Orbitz
This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
5 out of 5
by A verified traveler

Posted 30 Dec 2022
Lovely place, friendly staff, and the food especially the fish was amazing.
2 out of 5
by A verified traveler

Posted 26 Sep 2022 on Hotels
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jul 2022 on Hotels
5 out of 5
by A verified traveler

Posted 17 May 2022
Great value for your money and very serene
5 out of 5
by A verified traveler

Good

Posted 21 Feb 2022 on Hotels
Amazing
3 out of 5
by A verified traveler from RENTON

This traveler left a rating score only Posted 12 Oct 2021 on Orbitz
4 out of 5
by A verified traveler

Posted 22 Feb 2021
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
1 out of 5
by A verified traveler

Posted 27 Dec 2019
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
4 out of 5
by A verified traveler

Posted 4 Oct 2019
Great staff and facilities - location a bit far from Kisumu but peaceful.
Comment from Hotel Management
11 Oct 2019 by GM, Hotel Management
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager
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