Ratings based on 2,344 Verified Reviews
1.8 Room cleanliness
2.6 Service & staff
2.0 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orange
Posted 3 May 2024
I had to sleep the first night in my car, system was down. Horrible experience.
by A verified traveler from Palmetto Bay
Posted 3 May 2024
Good
Comment from Hotel Management
3 May 2024 by Manager, Hotel Management
Hi Jose,Thank you very much for taking the time to share your thoughts with us. We strive to provide clean and enjoyable accommodations for our guests, and it is lovely to know that you found that to be the case. We wish you well, and we hope to see you again soon!
by A verified traveler
Posted 3 May 2024
They definitely needed to do some maintenance and upkeep on some of the rooms and property.
Comment from Hotel Management
3 May 2024 by Mgr, Hotel Management
Hello, Kyle- thank you for your valued feedback! We thank you for staying with us and will address your comments with the appropriate persons.
by A verified traveler
Posted 2 May 2024
No good
Comment from Hotel Management
3 May 2024 by Mgr, Hotel Management
Hello, Louis- Thank you for your valued feedback. I’m sorry to hear that your stay was not good. We will look to improve upon the accommodation you were given
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Mgr, Hotel Management
Hello, Angel- thank you for your valued feedback and for being our guest!
by A verified traveler
Posted 1 May 2024
The front desk ladies are the only good thing in this place.
We arrived on a Friday night and there was only one front desk associate, we waited in line for about 20 mins. In that time, my wife went to the restroom and there was toilet paper everywhere on the floor, smelled bad and it looked like nobody had cleaned it that day.
The lobby smelled weird, the automatic sliding door didn’t work, the fire alarm had a sign that literally said “out of service, in case of fire call 911”. At the time of check in, we were told that the tiki bar was permanently closed.
After check in, we went to our room and we found the mini fridge opened, with a towel inside, with old mold built up and an unbearable smell that can be smelled outside the room.
We went back to the front desk, had to make another 20 minute line until another kind front desk agent (or maybe supervisor?) came to help.
She kindly moved us to another room but on our way there, we saw the ice machine completely dismantled. It looked like a transformer trying to assemble itself into an ice machine and was stuck in the middle of it.
The floors were nasty, trash everywhere and we even saw something that looked like someone threw up and it wasn’t cleaned so it stood there until it dried off. This new room also smelled weird, we tried to convince ourselves to stay, but we decided to leave.
We got our deposit and hotel fee back but nobody knew how to reimburse what we paid for the room, so we lost that money.
Comment from Hotel Management
3 May 2024 by Mgr, Hotel Management
Hello, Carlos- thank you for your valued feedback. I am sorry to hear that this was your experience. Please know that we will address your comments with the appropriate departments
by A verified traveler
Posted 30 Apr 2024
The facilities need upgrade and cleaning.
Comment from Hotel Management
3 May 2024 by Mgr, Hotel Management
Hello, Johanna- thank you for your valued feedback! We have addressed your comments with the department heads. Thank you for staying with us.
by A verified traveler
Posted 29 Apr 2024
The room stinks, there was a hole on the bottom of the wall, with a visible water damage and MOLD, we hardly slept. Even the bedsheets had the same smell. I would never go back there
Comment from Hotel Management
3 May 2024 by Manager, Hotel Management
Hi Alvaro,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.
by A verified traveler
Posted 29 Apr 2024
Wouldn’t stay here again
Comment from Hotel Management
1 May 2024 by Management, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 29 Apr 2024
I stayed at this property because I been there before and had no problems. When I saw it at a low price, I couldn’t believe it. I only stay night, and couldn’t believe how it changed for the worse. The room had a smell as you walked in. The carpet was dirty and it was torn in spots. The TV screen was slightly broken because you can see the dark line after you turn it on. Lastly, the property has rottens. I brought in a loaf of bread and by the morning, you can see the plastic wrap was ripped and the some of bread was eaten. If I stayed more than one night, I would have left and asked for a refund. Very disappointed on the condition of the property.
Comment from Hotel Management
3 May 2024 by Manager, Hotel Management
Hi Aline,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service in the future.
