Ratings based on 242 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Ok for singles but very bad for families. Front desk was helpful.
Comment from Hotel Management
21 May 2024 by Reviews, Hotel Management
Thank you for your feedback. Your review helps us reach our goal of guest satisfaction.
by A verified traveler
Posted 14 May 2024
The place is not up to any kind of standards . No hangers, no luggage racks, no garbage pail, no cups. It's in very bad shape. Outside our door on the grass is cig butts cotton swaps. There's maintenance men but never did anything. The staff all live there. The staff was nice to us. But nobody does anything. The breakfast is a joke. Cereal, there was a couple of pieces of bread there. The pool was very nice the first 5 days. We were there for 7 Then it was dark green. They didn't know when anyone was going to clean it. It sat green for 2 days. Outside was a column which had holes in it, it rained and it was pouring out of the columns on the sidewalk. I have some interesting pictures. The pool bathroom was discusting. lite broken on floor pee all over, The refrigerator was not working because the freezer was so iced up. We took it outside to unthaw it. so it would work. We told the gentleman on duty and he's been there for 4 years and didn't even know there was a bathroom in the pool area. The signs in room are still saying Knights Inn. How are they passing any kind of inspections.
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Dear Debra,I hope this message finds you well. I wanted to personally reach out to extend my sincerest apologies for the unacceptable condition of your hotel room during your recent stay with us.Your comfort and satisfaction are our top priorities, and it deeply troubles us to hear that we fell short of meeting your expectations in terms of cleanliness. Please know that this does not reflect the high standards we strive to maintain at our establishment.We understand the inconvenience and disappointment this must have caused you, and we want to assure you that immediate action is being taken to address and rectify the issues you encountered. Our housekeeping team has been briefed, and additional training and protocols are being implemented to prevent such occurrences in the future.Once again, I apologize for the oversight, and I thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continuously strive to improve our guest experience.We sincerely hope for the opportunity to welcome you back in the future and provide you with the exceptional stay you rightfully deserve.Warm regards,
by A verified traveler
Posted 8 May 2024
Very good price
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Dear Roberto,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards,
by A verified traveler
Posted 4 May 2024
Staff was very lovely and always very helpful!
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Dear Makayla,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards.
by A verified traveler from Panama City
Posted 3 May 2024
Front desk staff was very nice when we checked in and checked out. It seemed quite the one night we stayed. The rooms looked nice and clean but that as far as that went. The hotel was not easy to get to and The beds were small, not enough room for 5 small people (3 are small kids) The beds have a metal base to them that made a loud noise every time we got on or off. The floor had an incline with a gap that we tripped on. The bathroom door didn't have a lock and had huge gaps on the top and bottom, so everyone could hear everything happening in there. And at night if you didn't sleep with the lights on the huge palmetto bugs came out, crawling all over. There's a reason why the place is "very affordable" and why we only stayed one night out of the four nights we had booked there.
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Thank you, Jenny for your feedback. We will us this information to better our hotel for your stay with us in the future.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Thank you for your review. Your feedback will help us better our hotel in the future.
by A verified traveler
Posted 2 May 2024
Front desk staff dude was awesome. Very personable , witty and helpful .
(10:30 p.m. check in )
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Dear David,I hope this message finds you well. I wanted to personally reach out and thank you for your fantastic review of our hotel. Your kind words truly brightened our day and mean a great deal to our entire team.We are thrilled to hear that you enjoyed your stay and that our efforts to provide excellent service and comfortable accommodations met your expectations. It's incredibly rewarding to know that our hard work and dedication have contributed to a positive experience for you.Your feedback is invaluable to us, and it serves as a great motivation for our staff to continue striving for excellence. We will certainly share your compliments with the entire team, as it will undoubtedly encourage them to keep up the good work.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back to Super 8 in the near future for another wonderful stay.Warm regards.
by A verified traveler
Posted 30 Apr 2024
This place is horrible! Stay away! You literally getting what you pay for! We had a lizard on the bed in our room, then the tv moved us to a different one that was smell horrible, the third room we moved in had a cockroach. We booked a different hotel, and the owner didn’t wanna give me any refund! Also, people smoking all over the place, in the non smoking area as well. Stay away, and avoid the hustle if u want a nice vacation.
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Thank you for your honest feedback to better out hotel in the future.
by A verified traveler
Posted 25 Apr 2024
Me gusto que fue accesible a los puntos a dirigirme.
Comment from Hotel Management
17 May 2024 by Reviews, Hotel Management
Thank you for your honest feedback to better our hotel in the future.
by A verified traveler
Posted 15 Apr 2024
The manager is the best, she was super pleasant and had the information available I needed on the phone and in person. My loss is her name but took care of everything I needed on 4/13/24 and 4/14/24 till 11:00 both days
Comment from Hotel Management
16 Apr 2024 by post reviews, Hotel Management
Dear Allan,Thank you for your amazing review. It was truly a pleasure taking care of all of your needs. Please come see us again soon and take care.Veronica KingManager(407)887-2223super8travelodge@gmail.com
