Ratings based on 1,004 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Nothing bad to say.
Comment from Hotel Management
22 May 2024 by vh, Hotel Management
Hello Nixon, thank you for your positive feedback! We're thrilled to hear that you had a great stay. We hope to welcome you back soon!
by A verified traveler
Posted 19 May 2024
Room sofa bed smelled like dog. Key card didnt work. Air conditionetr didnt cool the room. No air or exhaust fan in very tiny bathroom.
Breakfast was excellent.
Comment from Hotel Management
22 May 2024 by vh, Hotel Management
Hello JoAnn Thank you for sharing your feedback. We're glad to hear you enjoyed the breakfast. However, we apologize for the issues you encountered during your stay. We'll address the smell in the room, key card problems, and air conditioning and bathroom ventilation issues with our team to ensure improvements. Your comments are valuable to us as we strive to enhance our guests' experience. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 18 May 2024
Very nice
Comment from Hotel Management
19 May 2024 by vh, Hotel Management
Hi Ashley! Thank you for your feedback! We're pleased to hear you found good value in your stay. We look forward to welcoming you again in the future.
by A verified traveler
Posted 9 May 2024
Staff are wonderful
Comment from Hotel Management
15 May 2024 by vh, Hotel Management
Hello Charlene! Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with them. If there's anything else you'd like to share or if there's anything we can do to further improve your stay next time, please don't hesitate to let us know. We appreciate your feedback!
by A verified traveler
Posted 9 May 2024
It’s not bad overall especially for the price. However our room was barely clean when we got there. The curtains were all torn, the shower was dirty, there was hair all in our towels.
Comment from Hotel Management
15 May 2024 by vh, Hotel Management
Hello Alexandria! I'm sorry to hear about the cleanliness issues you encountered during your stay. This doesn't meet the standards we strive for, and I apologize for the inconvenience it caused you. Your feedback is valuable, and I'll make sure to pass it along to our housekeeping team to ensure improvements are made. If there's anything else we can assist you with or if you have any further concerns, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 5 May 2024
Under the toilet flooded in bathroom and room manager was very rude and he didn’t want to hear what I said about the flood mad because we had to put sheets and a blanket down so our things won’t get wet. He supposed to refund my money from both rooms because he didn’t have any more room to put us so we had to leave 12:00 midnight with the babies who was already sleeping.
Comment from Hotel Management
6 May 2024 by Front desk., Hotel Management
We hope this message finds you well. We regret to inform you that we are unable to accommodate a room change request due to limited availability of the desired room type. Upon reviewing the situation in your current room, it was determined that the water issue was not due to a fault in the facilities but resulted from the misuse of the room's amenities. Specifically, the shower and faucet were left running unattended, which unfortunately led to water overflow and disturbance to other guests late at night.Please understand that intentional damage to hotel property and disregard for our usage guidelines cannot be overlooked, as they impact the experience and safety of all our guests. We have documented this incident thoroughly, including photographs, and have shared these details with Expedia for their records.We value your stay with us and are committed to ensuring a pleasant experience for all our guests. Should you wish to discuss this matter further, please feel free to contact our guest relations manager at your convenience.Thank you for your understanding.
by A verified traveler
Posted 29 Apr 2024
Our first impression was a bit negative as the room didn’t have a chair or waste basket. Upon talking to the front desk a team from maintenance showed up and fixed all issues to our satisfaction. The customer service was outstanding in this case.
Comment from Hotel Management
4 May 2024 by Mia B, Hotel Management
Jose, We do apologize about the experience you received upon check-in and are so glad that we were able to turn a not so good impression, into a great one! We do appreciate your honest feedback and thank you for leaving our team a great review! I am sure they would be very happy to hear that their hard work has paid off and has met your expectations! Have a great day!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
18 May 2024 by vh, Hotel Management
Thank you for staying with us, Troy! We hope to see you again very soon.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
28 Apr 2024 by vh, Hotel Management
Thank you for staying with us, Enrique! Please keep visiting us in the future :) !
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
24 Apr 2024 by vh, Hotel Management
Thank you for staying with us, Kanchana. Please accept our most sincere apologies for any inconvenience experienced. Please keep visiting us in the future!
