Ratings based on 171 Verified Reviews

4.5 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 13 Jan 2023
I was nervous since I’ve never spent this much on an overnight stay before but everything was perfect. Reception was great and welcoming. The room wa a beautiful and spacious. The food was amazing!! And they brought it to the room (the sever we had was so nice and friendly). Our room had a outdoor bath and it really hit the spot. 10/10 experience I would stay here again and recommend to my friends.
Comment from Hotel Management
19 Jan 2023 by On behalf of the Yakakutei front desk: Ngoc（Gokku), Hotel Management
Thank you for telling us about your recent stay.We are delighted to know that you appreciated the service level of our team and your accommodation. Thanks so much for the kind words. We will make sure that our team receives your feedback. They will be thrilled. Our goal is always to exceed guests' expectations, but we only do it thanks to amazing customers like you! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to serve you again soon!
5 out of 5
by A verified traveler

Posted 19 Oct 2019 on Hotels
Comment from Hotel Management
19 Oct 2019 by yakakutei, Hotel Management
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
5 out of 5
by A verified traveler

very nice stay

Posted 12 Oct 2019 on Hotels
Very close Kagoshima airport. We’re greeted at the entrance and they parked our car and moved our luggages to our rooms while we were enjoying the welcome drinks and snacks. Service was exceptional. The place is very relaxing as it is not very big and grounds are well appointed. The onsen is very nice. We had a wonderful stay.
Comment from Hotel Management
19 Oct 2019 by yakakutei, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
5 out of 5
by A verified traveler

Posted 14 Aug 2019 on Hotels
Comment from Hotel Management
14 Aug 2019 by 数寄の宿 野鶴亭, Hotel Management
Thank you for staying with us. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
4 out of 5
by A verified traveler

Posted 23 Jul 2019 on Hotels
Comment from Hotel Management
1 Aug 2019 by Yakakutei, Hotel Management
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
5 out of 5
by A verified traveler

Posted 23 Apr 2019 on Hotels
Comment from Hotel Management
25 Apr 2019 by Yakakutei, Hotel Management
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
4 out of 5
by A verified traveler

Posted 4 Apr 2019
The dinner was luxurious and of high quality. Very personalised service with detailed explanation of each dish as well as the property and welcome tea when we first arrived. Property is abit old and faded to me but for some that may be an attraction itself due to the rustic look. It is located in a residence area but once in the ryokan you feel like you are shut off from the rest of the whole. Beautiful central Japanese garden with a perfect view for breakfast. Brought my parents there and they loved it so much, it is the perfect place to rest and relax and just unwind always from the hustle and bustle of life.
Comment from Hotel Management
25 Apr 2019 by Yakakutei, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
5 out of 5
by A verified traveler

Posted 5 Mar 2019 on Hotels
Comment from Hotel Management
16 Mar 2019 by Yakakutei, Hotel Management
Thank you for staying with us. We look forward to the opportunity to welcome you again! Best regards, Yakakutei
5 out of 5
by A verified traveler

Excellent

Posted 11 Feb 2019 on Hotels
Environment so nice and clean Staff are so helpful Hot spring is so clean and quite too, so relax
Comment from Hotel Management
16 Mar 2019 by Yakakutei, Hotel Management
Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience at our hotel We are looking forward to welcoming you on your next stay with us. with kindest regards,
5 out of 5
by A verified traveler from Milpitas, CA

Posted 22 Dec 2018 on Orbitz
Very peaceful place in a very peaceful city. The onsen was also clean and well maintained. Room was good and large enough for two. Highly recommended for people who're interested in a ryokan. The only thing which I had expected more could be the food. Food wasn't bad at all, just a bit less excellent than the food that I took in the local restaurants -- had to compare since most food're the same kind.
Comment from Hotel Management
23 Dec 2018 by Yakakutei, Hotel Management
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. Appreciate your valuable feedback. We will try our best to do better on our food. We look forward to the opportunity to welcome you again! Best regards,
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