Ratings based on 65 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good but I don't like that has animals in cages!
Posted 22 Feb 2023 on HotelsThe villas are beautiful and comfortable but need maintenance which is difficult due to the climate and the size of the property. The service is very good. Cleaning could improve. With a little more care than the above, the hotel could be very good. The only thing that is very wrong is that they have 3 poor roosters locked up and suffering all day and night in 3 tiny cages. This is cruelty!!! Also when people take vacations they like to sleep late and the roasters woke up us at 5:00. Please let them free!!!!!! The animals don't belong to us!!!
by A verified traveler
Posted 9 Feb 2023
The property was very run down. The ceiling has mold. When it rained it ran down the wall. The rub was broke. We were told not to use it. There was no hot water. It’s at a hot spring. They said they are natural and use the water from the hot spring. It wasn’t hit by the time it got to your room. They do aerobics as a company together before opening so at 7 am the music is blaring. E we asked them to turn it down. I was told sorry company event. There was a large rat in the lobby.
It was probable a nice property ten years ago but is only worth a day trip now. Find a nice hotel some where else and drive to see Mt Batur.
by A verified traveler
Not as expected.
Posted 22 Jan 2023 on HotelsDidnt realise when we booked, that the Villas are tucked onto the side of a water theme park, which is open to the paying public. We had our own self contained villa and own pool, with a locked private garden. There is nothing to stop day visitors wandering around the paths between villas. The villa was ok, but tired; the wooden floor needs revarnishing, the swim deck had loose boards and some protruding nails and the net curtain in the bedroom was stained, so I felt it was overpriced at $316AU night. Breakfast buffet was only available one day of our stay, after that we had to order from the menu, which was limited. There are 8 public pools, which are pleasantly warm. They are spring fed; emptied at dusk; refilled overnight and are not chlorinated, so dont swallow the water. The water in the shower is the same warm water as the pools so no hot shower. There is a very small shop 200 metres away, so BYO snacks; especially BYO alcohol for in your villa. The ATM 50 m away does not take Aust cards. The flies are ABSOLUTELY awful. The resort is cashless, with a wristband bar code, you put credit on. Check in was a little slow, but the explanation of the resort and the credit wrist bands was rushed and difficult to understand, I asked for it to be repeated but it wasnt. The resort is overdone in purple with hundreds of elephant statues. Some mornings, there is an aerobics class, with incredibly loud music at 7am. There are steps and stairs everywhere, not wheelchair accessible.
by A verified traveler from Pacific Palisades
Posted 2 Nov 2022
Liked the hot springs with several pools.
Didn’t like the kitschiness with purple elephants.
The Honeymoon Suite was amazing with a heart shaped pool and very spacious
by A verified traveler
Posted 19 Nov 2019 on Hotels
by A verified traveler
Posted 27 Jun 2019 on Hotels
it was very dirty... and there was constant road noise and construction noise.. even in the middle of the night.... when we asked them to stop that, it stopped for an hour and continued on... it appears to be a great place for kids, but not for adults traveling... however the breakfast buffet was outstanding.... and the water was very clean.. the ROOM WATER PRESSURE was horrible.
by A verified traveler
Posted 6 Mar 2019 on Hotels
First classPlace Hot Springs high and suites luxury camping nice place very happy
Comment from Hotel Management
15 Mar 2019 by Regards, team., Hotel Management
Hi Paul, thank you for the wonderful review! We are so happy that you enjoyed soaking in our natural hot spring. Yes, it’s true indeed so relax and pamper your body. We are waiting for your coming then! have a great day!
by A verified traveler
Posted 25 Feb 2019
Didn't like much about this place, dirty out dated resort with a sort of abandoned creepy vibe. We had planned to stay 3 nights but left in the morning after our first night.
Comment from Hotel Management
15 Mar 2019 by Regards, team., Hotel Management
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services.
by A verified traveler
Best part of this stay is only the hot springs
Posted 6 Jan 2019 on HotelsI have to say the best part of this resort is the hot springs and the large villa. Otherwise it is lacking in a lot of standard amenities. No universal adapters even though their room manual said to ask the front desk for it. No hot shower in the bath tub and shower even though its outdoor and during this time of the year it can be quite freezing. No hair dryer which we had to call the front desk to deliver. The safe is locked and won't open but I tend to ignore as it wasn't that urgent. The TV wasn't working all day and we had to call 3 times throughout the day, the 2nd time someone came to bring us the hair dryer but have no idea how to fix the TV. He said he will bring the manager. We waited for hours before we called again to remind them and the manager finally came to fix the TV. Flies are a big problem. Mosquitoes too. We were blasted with flies all over the place. We tried to ask for insect repellants but they don't have any. Even in the restaurant, they should probably invest in a number of flies electric shocker to hang around as the flies are constantly attacking our food that we can't even walk away for a second to grab anything else without the flies feasting on our plate.
Morning breakfast was cold the first day. It wasn't even that late. It was a little after 8 am. The second day they had burner so was able to keep the food warm. The best service we got was from the bellboy. Otherwise service was okay, nothing above and beyond.
Comment from Hotel Management
17 Feb 2019 by Regards, Team, Hotel Management
Dear Patrick, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You so much for staying at our Villa and enjoy the hot spring as well.
by A verified traveler
Good place for a great view and a soak!
Posted 5 Jan 2019 on HotelsGreat Experience at this resort with more elephant fountains than you can count!
Very clean. Great Views!
Order from the menu at the restaurant!
Lots of tourists during the day but quiets down at night.
Get a private pool it’s so worth it.
Comment from Hotel Management
17 Feb 2019 by Regards, Team, Hotel Management
Hi Brian, thank you for leaving a review and mention that our natural hot spring is amazing. We are very glad that you enjoyed a lot during the visit and soak in our natural hot spring. Hope to see you again soon!
