Ratings based on 142 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Feb 2024 on Hotels
4 out of 5
by A verified traveler from Gaborone

Posted 26 Mar 2023
Spacious and well provided rooms
Comment from Hotel Management
26 Mar 2023 by SK, Hotel Management
Dear M Jeronimo,Greetings from Fleuve Congo Hotel.Thank you for the feedback and we please to know that you have appreciated the rooms.Looking forward to welcoming you back.
3 out of 5
by A verified traveler

Check in is painful..

Posted 9 Mar 2023 on Hotels
Poor customer service!! The front desk are extremely slow at checking you in and make you wait for hours. Very poor service.
Comment from Hotel Management
19 Mar 2023 by SK, Hotel Management
Dear Mr David,Greetings from Fleuve Congo Hotel.We are very sorry to hear about the bad experience you had with the check in.We would appreciate please for your next stay if you can give us ahead your arrival time to ensure a smooth check in.We hope to welcoming you back again soon.
5 out of 5
by A verified traveler

Excellent place

Posted 22 Feb 2023 on Hotels
Excellent place and very comfortable. Good wi fi. Excellent amenities.
Comment from Hotel Management
23 Feb 2023 by SK, Hotel Management
Dear Mr David,We are please that you have spent a good time with us.We wish to welcoming back again very soon.Thank you
5 out of 5
by A verified traveler

Posted 30 Jan 2023 on Hotels
Comment from Hotel Management
31 Jan 2023 by General Manager, Hotel Management
Thank you for your comment and we are pleased that you had a nice stay in our property.We look forward to welcome you soon.
5 out of 5
by A verified traveler

Great place to stay

Posted 23 Jan 2023 on Hotels
We had a great stay and will return. There were some mechanic problems with the room which caused some problems and the night shift struggled in taking care of the problem. The day shift were right on it and took care of it immediately. Night shift is not very good with customer service as the day shift. Night shift more neglectful and would tell me they would take care of something but then an hour later nothing.
Comment from Hotel Management
30 Jan 2023 by SK, Hotel Management
Dear Mr David,Greetings from Fleuve Conog Hotel.We are very pleased that you have enjoyed your stay with us.We are very sorryto heard about the incident happened during the night. We will work on it and train all the night shift.Thank you for your feedback, it will helps improve and offer ebtter service.Regards
5 out of 5
by A verified traveler

Posted 4 Sep 2022
There was a funky smell around the lobby of the hotel occasionally. Also mosquitoes could be seen in the lobby of the hotel
Comment from Hotel Management
1 Feb 2023 by GM, Hotel Management
Thank you for your comment.We are sorry about the smell and mosquitoes, despite having daily pest control on all the premises.
4 out of 5
by A verified traveler

Posted 15 Nov 2021 on Hotels
Comment from Hotel Management
1 Feb 2023 by GM, Hotel Management
Thank you for your comment and we are pleased that you had a nice stay in our property. We look forward to welcome you soon.
4 out of 5
by A verified traveler

Plaising

Posted 1 Oct 2021 on Hotels
Comment from Hotel Management
1 Feb 2023 by GM, Hotel Management
Thank you for your comment and we are pleased that you had a comfortable stay in our property. We look forward to welcome you soon.
5 out of 5
by A verified traveler

Posted 3 Aug 2021 on Hotels
Comment from Hotel Management
21 Sep 2021 by SM, Hotel Management
Dear Mr Mukengeshayi, Thank you for staying at our hotel and especially for taking the time to share your experience with us. Looking forward to welcoming you back soon. Regards
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