Ratings based on 100 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Historic property in excellent condition for the age. We especially liked the communal kitchen/lounge area. The rooms are compact but clean, the heating was insufficient whilst the hotties were a nice touch, an electric blanket and heat pump would have been better for the money. Need a few hooks on the walls for jackets etc. The spa was very relaxing and great views. Despite the remote location and expense of getting food we still felt $90 per adult was a bit steep for the 3 course meal that was dished up to us and we felt the courses were rushed through, no time to digest. Overall we can appreciate the challenges of running a remote lodge and can see the benefit in staying here if you love the outdoors.
Comment from Hotel Management
4 Jun 2024 by Portia, Hotel Management
Thanks for your review Katrina. We are looking at new heaters for the wilderness area, sorry that it wasn't enough for you. There are hooks on the backs of every door in Wilderness (or walls for outward opening doors). Thank you for the feedback regarding dinner, we will take it on board and do our best to improve.
by A verified traveler
Posted 28 Mar 2024
Amazing views - though shared toilets/showers/kitchen everything was very well organised - bedding was really comfortable - staff extremely friendly and accommodating
Comment from Hotel Management
28 Mar 2024 by Portia, Hotel Management
Thanks Maria
by A verified traveler
Posted 23 Mar 2024
Was nice place —-but no bed awful though
Comment from Hotel Management
24 Mar 2024 by Portia, Hotel Management
This isn't a very helpful review to those reading it... This guest thought he was too tall for our top bunks and had no other option in the dorm room available to him, and didn't want to pay for a private room. We don't reserve bunks and would expect someone tall to look at photos and descriptions carefully if this may be a problem for them.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Portia, Hotel Management
Thanks Maggie
by A verified traveler
Posted 1 Feb 2024
Stunning views, peaceful, excellent
food, helpful and cheerful staff and interesting history
Comment from Hotel Management
2 Feb 2024 by Portia, Hotel Management
Thanks Richard, we're so glad you enjoyed your stay
by A verified traveler
Posted 27 Jan 2024
Beautiful Location! Great place to access the Routeburn Track. Thank you.
Comment from Hotel Management
28 Jan 2024 by Portia, Hotel Management
Thanks for your lovely review and coming to stay Jennifer!
by A verified traveler
Posted 27 Jan 2024
Bad Data, bad phone line, bad internet
Comment from Hotel Management
27 Jan 2024 by Portia, Hotel Management
Data and phone line aren't anything that we can control, sorry that our remote location meant that your phone didn't work well enough. Our wifi is fine, we use starlink, sorry if you had problems using it.
by A verified traveler
Posted 6 Jan 2024
If you want to be close to nature very weak network and wifi but will get some if you are desperate then this is the place. Your shared bathrooms are pretty big cozy and nice & clesn with all amenities you can imagine. Their breakfast is really good with a killer view and outdoor hot tub has a very nice view. Amazing experience!
Comment from Hotel Management
27 Jan 2024 by Portia, Hotel Management
Thanks for your review Wasif. Our wifi is usually quite good, we use starlink so occasionally the satellites are calibrating which affects it. Most guests don't come to such a location for the wifi though ;)
by A verified traveler
Posted 28 Dec 2023 on Wotif
Such a beautiful properly in an amazing part of the world.
Comment from Hotel Management
29 Dec 2023 by Portia, Hotel Management
Thanks so much Katrina
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
13 Dec 2023 by Portia, Hotel Management
Thanks for leaving a review Samuel
