Ratings based on 451 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
The hotel itself was decent, just needed a place to lay our heads after a long day of driving, we went to this hotel as it says its pet friendly, little did I know you have to pay an extra $50 for a pet friendly room and they don’t say that on the website when booking the room.
Comment from Hotel Management
30 Apr 2024 by Jasleen, Hotel Management
Hello Kayla, We appreciate your feedback and apologize for any confusion regarding our pet policy. We understand the importance of transparency and will take steps to ensure that this information is clearly communicated on our website. Please know that your comments have been noted, and we value your input as we strive to improve our guest experience. We hope you'll consider giving us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Jasleen, Hotel Management
Hello Einar, We're sorry to hear that your recent stay fell short of your expectations. Your feedback is valuable to us, and we take it seriously as we strive to provide exceptional experiences for all our guests. Please accept our sincere apologies for any inconvenience you may have experienced, and we hope to have the opportunity to regain your trust in the future. If there's anything specific you'd like to address, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 21 Apr 2024
The door a back of property was broke and wouldn’t lock so anybody anytime can just walk in. Not safe, bathroom looked like they painted over black mold.
Comment from Hotel Management
24 Apr 2024 by Jasleen, Hotel Management
Hello Deb,Thank you for reaching out to us to provide feedback on your stay. We sincerely apologize for the issues you encountered during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short in this instance. Immediate action will be taken to address the broken door and any potential safety concerns. Additionally, we take cleanliness seriously, and we will thoroughly inspect and address any areas of concern, including the bathroom. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We are committed to providing a positive experience for all guests and hope to have the opportunity to regain your trust in the future. Thank you for your understanding.
by A verified traveler
Posted 19 Apr 2024
Run down and sketchy. Checked in...walked to room, unimpressed with hallway but hopeful...walked into room. Horrible smell. Checked out.
Comment from Hotel Management
24 Apr 2024 by Jasleen, Hotel Management
Hello Angela,Thank you for reaching out to us to provide feedback on your stay.We apologize for the inconvenience during your stay. Your feedback regarding the hallway and room smell is concerning and will be addressed promptly. We strive to provide a clean and comfortable environment for all guests. Please consider giving us another chance to exceed your expectations in the future. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 18 Apr 2024
Very nice check-in staff.
Comment from Hotel Management
24 Apr 2024 by Jasleen, Hotel Management
Hello James,Thank you, for taking the time to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and found our staff friendly and helpful.We hope to see you again!If you have any questions, please let us know and we would be happy to assist you.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Jasleen, Hotel Management
Hello Leann,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
by A verified traveler
Posted 12 Apr 2024
Excellent location and very comfortable room.
Comment from Hotel Management
12 Apr 2024 by James, Hotel Management
Hello Judit,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 10 Apr 2024
The only downside was there was no restaurant or room service
Comment from Hotel Management
12 Apr 2024 by James, Hotel Management
Hello Pat,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, we would be happy to assist you.
by A verified traveler
Posted 10 Apr 2024
Dont like paying for parking when it is an unsecured lot.
Comment from Hotel Management
12 Apr 2024 by James, Hotel Management
Hello Joe,Thank you for reaching out to us to provide feedback on your stay. Your feedback is important to us for quality assurance.I certainly understand your concerns regarding our parking fees. We charge this fee to cover upkeep for our parking lots.If you have any additional questions, we would be happy to assist you.
