Ratings based on 54 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2023
Our stay was nice! Actually had the entire property to ourselves! However I believe that may have come at a price of no bar/restaurant services, we are very adaptable and understanding so it was not a big issue.
Property is amazing! Will return when back in Jamaica!
Comment from Hotel Management
25 Mar 2023 by Bls wellness staff , Hotel Management
Hi thanks for reviewCan you tell me who was working? We have bar and restaurant service for a fee? Did the worker not offer you these services?
by A verified traveler
Posted 24 Jul 2022 on Travelocity
I really hate to give them 1 star. The view is to die for and the place is clean. Clearly the owners have the best intentions. CUSTOMER SERVICE IS THE ABSOLUTE WORST. We are returning Jamaicans. I want to subjectively declare that there is a disparity in the service and treatment offered to us than those of our traditional tourist counterparts 1. There was no record of our reservation 2. There was no hot water in the shower and I had the NERVE to insist on wanting a room with hot water. I was told “the water isn’t cold”. I insisted on it and we were given a different room… as per Rose, she took care of it for us 3. The sink pipe barely has water coming out… don’t worry, I didn’t complain as the tub had hot water. 4 The sliding doors are extremely difficult to slide— don’t bother just squeeze sideways unto the porch! We got a beautiful breakfast 2 days in a row I believe compliments of Rose. On our third day we were scheduled to leave at 9:30 Breakfast was usually served at 9, there was none. Not even an offering of tea or juice. All the workers were sitting around talking until the new guest from the previous night came down. They were greeted warmly and offered an option of breakfast and served in front of us. When Rose was asked why the difference in treatment she once again took ownership and said “I just wasn’t in a working mood today”. Upon leaving, we gave her $20 tip anyway. 5. Let me emphasize that there are no stores in the immediate vicinity for someone to WALK to.
by A verified traveler
Posted 28 Jun 2022
Great Stay!
Overall happy about the accommodations. If you book your stay at this location, be ready to show your booking at the desk for a smooth, quick, and easy check-in process. The restroom is nice and the linen was fresh.For the room my boyfriend and I stayed in, I would suggest replacing that chair that had old rusted legs. Also, add an additional nightstand on the other side of the bed.
Thanks again!
by A verified traveler
Posted 9 May 2022
The food was very delicious there was a variety you had the choice of American food or Jamaican food I love that option the premises was very clean the staff was very neat mannerable helpful all in all I will be returning again for the Fourth of July I look forward to returning
by A verified traveler
Posted 6 May 2022
Manager not aware we were coming, no table or night stands, no lamps only bare bulb's on ceiling, no restaurant or menu, beach littered with junk and old car parts, sliding door lock broke, coffee so weak looked like dirty water, under construction and mashed up, will never finish
Comment from Hotel Management
6 May 2022 by Bls wellness staff , Hotel Management
Thanks for review
Did you talk to staff about the issues ? Do you have any pics of the issues ?
We dont have a car or old car parts ? The coffee we have is official blue mountain certified coffee. The tile for the pool came in late because of covid shipping delays and we are retiling 1 pool. The other pool on the guesthouse side is open.
Thanks
by A verified traveler from Perth Amboy
Posted 28 Apr 2022
This is very nice place. AC, hot water, clean sheets and towels, tv etc. it is safe, quiet and CLOSE TO THE AIRPORT….which it was very convenient. “House-made food”, with the staff very approachable and willing to accommodate your need. If you text beforehand to the hotel’s number, they will answer you. I stayed there for 2 nights without any problems. It is a typical Jamaican colorful place, so if you are looking for the Marriott Marquis in NYC, this is not that luxurious place, but it’s coziness and warm environment will satisfy your trip. Thank you very much to the staff. I had a good time!
by A verified traveler
Posted 19 Mar 2022
Overpriced! No hot water, dirty beach and expensive food. No card machine, you're expected to walk around with loads of cash to pay. The receptionist Neisha was pleasant but I would not book here again.
Comment from Hotel Management
19 Mar 2022 by BLS Wellness Staff, Hotel Management
Thanks for your stay
Its a public beach. Please contact jamaica tourism board about the beach cleanliness.
We have a credit card machine, you said you didnt have a card ?
Your Auntie made the payment on expedia website .
Why didnt you report to our staff you didnt have hot water ? You never paid for the food you ate on our property ? Your food was free and you still write a bad review. ? Or can you at least pay us for the food you ate?
Expedia only collects payments for the room.
by A verified traveler
Posted 23 Jan 2022 on Hotels
It was a great experience
Comment from Hotel Management
25 Jan 2022 by Bls wellness staff, Hotel Management
Thank you very much. Please come again
by A verified traveler
Posted 4 Feb 2021 on Hotels
Had a great relaxing time. The place was quiet and clean. My rea
Comment from Hotel Management
9 Feb 2021 by BLS Wellness Staff, Hotel Management
Thanks so much, Please come again
by A verified traveler
Most amazing place!!
Posted 18 Jan 2021 on HotelsAmazing place. Clean and hosts are great. Highly recommend!!
Comment from Hotel Management
19 Jan 2021 by BLS wellness staff, Hotel Management
Thanks so much come see us again
