Ratings based on 553 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Friendly staff
by A verified traveler
Posted 14 Jun 2024
Clean
by A verified traveler
Posted 14 Jun 2024
The bath room was dirty when we checked in. The parking was dirty. The rooms did not look like the picture they show online they also so that they have hot tubs in the description online but when we got to the property they said they do not have hot tubs
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Abigaelle,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
I am a business owner who had employees staying at this property for over a month. My employees are a 30 year old and 20.5 year old. I accidently booked the room in the 20.5 year old's name for the week. The owner reused to check him in. I understand the underage policy, but the owner would not compromise nor would he refund our money.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Chris,We sincerely apologize for the inconvenience you experienced during your recent stay. While we adhere strictly to our policies, we understand your frustration. We're sorry for any miscommunication and inconvenience caused. We value your business and will work diligently to prevent such occurrences in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Was very dirty
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Marisa,We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
The staff very nicely switched my room to nonsmoking after I mistakenly booked smoking. The property was old but care had been taken with updates, and cleaning. The breakfast was good.
Comment from Hotel Management
30 May 2024 by Hotel Manager, Hotel Management
Dear Beverly,Thank you for your kind feedback. It's wonderful to hear that the staff was able to accommodate your request and switch your room to a non-smoking one. We strive to provide excellent service to all our guests. We're glad you found the property well-maintained with updates and cleanliness, and that you enjoyed the breakfast. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Great employee
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear virginia,Thank you for your glowing feedback. We're thrilled to hear that you had a positive interaction with one of our team members! Our employees are dedicated to providing exceptional service, and we're glad to know that they made a difference during your stay. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Sheila,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Ok place to stay, not clean
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Anne,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager
