Ratings based on 981 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Needs maintenance and work, also there continental breakfast is a joke they didnt have anything left except juice boxes that tasted worse than the dollar store and coffee that they didn't have cream for, they mentioned they normally have fruit im assuming its what you would send to lunch for your kid to school, there has got to be a better place to stay
by A verified traveler
Posted 10 May 2024
by A verified traveler from Lake Havasu City
Posted 6 May 2024
It was crowded, lots of construction & railroad equipment and vehicles. Fairly noisy all night with parties & drinking, the room was dirty with dirt on the floor & window sills, and the refrigerator was broken, and bed too frame hanging to floor. The shower was great but we left asap next morning.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello George,Thank you for sharing your feedback with us. We regret to hear about the challenges you encountered during your stay and apologize for any inconvenience caused. Your comments will be shared with the relevant teams for their review and improvement. We strive to provide a comfortable stay for all our guests and appreciate your insights for us to enhance our services further.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Chester,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your recent visit. We value your input and strive to continuously improve our services for all our guests.
by A verified traveler
Posted 28 Apr 2024
Looked awful on arrival, shabby, dirty, run down. Room comfortable but dirty, floors unswept, old used mayo sachet by side of bed. Breakfast area does not exist, photos must be old
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Martin, We appreciate you sharing your feedback with us. We apologize for falling short of your expectations and will address the cleanliness concerns with our team. Your comments will help us improve for future guests. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 21 Apr 2024
The pool looked nice but we got in to late to use it.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Craig,We're glad you liked the pool and hope you can enjoy it on your next visit. Feel free to reach out if you have any questions about our amenities.
by A verified traveler
Posted 20 Apr 2024
The room i got was dirty there was trash left there was a pair of gloves left from the previous person. Didn't look like they vacuum
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Corbie, Thank you for sharing your experience with us. We value your feedback and regret to hear about the cleanliness issues you encountered during your stay. We appreciate you bringing this to our attention so that we can address it with our housekeeping team to ensure a better experience for future guests.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Joongryul,We are glad to hear that you stayed with us! Your comfort is important to us, so please don't hesitate to reach out if there are any concerns we can address for your next stay.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Gary, We appreciate you choosing our hotel for your stay. Should you have any further feedback to share, please don't hesitate to contact us directly. We hope to welcome you back soon.
by A verified traveler
Posted 13 Apr 2024
Very clean rooms but the stairwells and walkways need to be power washed clean. ,
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Sheila,Thank you for appreciating our clean rooms. We appreciate your feedback on the stairwells and walkways and will share it with our team for their review and attention. We strive to continually improve our facilities for our guests' comfort and satisfaction.
