Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The lighting in the bathroom was very limited. Improved lighting is strongly suggested.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Guest Relations Manager, Hotel Management
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.
by A verified traveler
Posted 22 Apr 2024
Loved this hotel. I stayed in room 1404 at the stardust tower on Saturday. Very clean and quiet spot. Vinay from the front desk was super nice and friendly! He was very helpful and had a smile on his face always. If I stay in king of Prussia again it will for sure be here.
Comment from Hotel Management
22 Apr 2024 by Guest Relations Manager, Hotel Management
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.
by A verified traveler from Pittsburgh
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Guest Relations Manager, Hotel Management
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.
by A verified traveler from Coatsville
Posted 21 Apr 2024
The security and staff were nice. I didn't like that i had to put up a $100 security deposit up front. I did get it back the next day but they should claim that from the beginning
Comment from Hotel Management
23 Apr 2024 by Guest Relations Manager, Hotel Management
Thank you, John, for your feedback and your 5-star review. We hope to welcome you back soon for more excellent guest service!
by A verified traveler
Posted 19 Apr 2024
the suite rooms are nice, some have separate living rooms and bedroom. I do like to dual air condition units. I don't like the shower area. There is NO fan cutoff so it constantly runs and therefore you hear a hum the entire time. There is only a glass half-wall for the shower that lets water to splash all over the floor. Yes there is a towel for the floor but it's annoying to get out of the shower onto a wet towel or mat.
Comment from Hotel Management
19 Apr 2024 by Guest Relations Manager, Hotel Management
Thank you, Patrick, for your feedback and your review. We appreciate your comments, and we will be sure to share them with our internal operations team for review. We hope we are able to welcome you back in the future for another great time.
by A verified traveler
Posted 19 Apr 2024
Friendly staff
Room was spacious and clean
Great location
Comment from Hotel Management
19 Apr 2024 by Guest Relations Manager, Hotel Management
Thank you for your feedback and your 5-star review! We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back again soon!
by A verified traveler
Posted 16 Apr 2024
It was run down the place is old . The food venues they had on site was not open to public all private venue . I went and had to get my own towels . This place sucked and will never stay there nor will I recommend them to anyone . I don’t care if they gave me a free room don’t waste your time or money. Period
Comment from Hotel Management
17 Apr 2024 by Guest Relations Manager, Hotel Management
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.
by A verified traveler
Posted 16 Apr 2024
I love the hotel very nice place
Comment from Hotel Management
17 Apr 2024 by Guest Relations Manager, Hotel Management
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.
by A verified traveler
Posted 13 Apr 2024
Everything was great. House keeping never came during stay
Comment from Hotel Management
15 Apr 2024 by Guest Relations Manager , Hotel Management
Thank you, Brandon, for your review. We're happy to hear you had a five-star stay, and remember, next time, a room refresh is just one call away!
