Ratings based on 991 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
This hotel is horrible. There was no water for one full day of our stay. The hotel staff was unapologetic about the situation. We were not offered any compensation, not even free bottles of water to drink. The entire hotel stinks. The elevator smells like melting crayons. The linens smell like they were washed in dirty water. The hallways are musty. The hot tub didn’t have any water in it. The breast bar costs $25 per person but serves the same food you would expect at a free Hilton breakfast. The hotel staff are disheveled and uninterested. The bathroom faucets are so cheap and poorly designed that you can’t wash your hands or face in the sink. They are too close to the edge that the water just runs down the side of the sink. The floors are dirty. The showers are dirty. There are dead end stairways that are marked as exits. Totally unsafe. The fitness center is unusable. There was reliable
WiFi. But you can get that almost anew here. Stay away. Go anywhere else. Hilton should be ashamed to be associated with this place. Disgusting.
by A verified traveler from Philipsburg
Posted 17 Jun 2024
There was no water in the hotel when we woke up in the morning. Staff was apologetic but wouldn't adjust the bill. The extra $10 charge to park at this location is nothing but price gouging from a hotel that is already overpriced. I have never left a negative review prior to this, but they couldn't pay me to stay at this hotel again. Overall everything at the property looked nice but having to leave without the ability to even get a shower is completely unacceptable. The water problem was a hotel problem, not a community wide outage.
Comment from Hotel Management
17 Jun 2024 by Christina, Hotel Management
We're very sorry for the inconveniences experienced during your stay! Thank you for your feedback!
by A verified traveler
Posted 10 Jun 2024
Water in our sink was not working properly our first night, maintenance did come the next day and fixed this but we were never offered any complementary bottles of water for drinking or brushing teeth the first night.
The Starbucks coffee counter was closed the whole time we were there.
The hot tub spa did not have working jets and there was a dirty band aid on the bottom.
Comment from Hotel Management
11 Jun 2024 by Christina , Hotel Management
We're so sorry for the inconveniences that you faced during your stay! We appreciate the feedback!
by A verified traveler
Posted 8 Jun 2024
Nice buffet
Comment from Hotel Management
12 Jun 2024 by jessica, Hotel Management
So glad you had a nice breakfast. Thank you for your feed back.
by A verified traveler from Millington
Posted 8 May 2024
Good hotel. Rooms and bathrooms do need updating
Comment from Hotel Management
8 May 2024 by Joe, Hotel Management
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back Killington Mountain Lodge.
by A verified traveler
Posted 6 May 2024
Hot tub
Comment from Hotel Management
6 May 2024 by Joe, Hotel Management
Thank you for sharing your experience at Killington Mountain Lodge. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
28 May 2024 by jessica, Hotel Management
Thank you for staying at the Killington Mountain Lodge . We are glad you enjoyed your stay.
by A verified traveler
Posted 27 Apr 2024
Friendly
Comment from Hotel Management
28 Apr 2024 by Joe, Hotel Management
Thank you for taking the time to tell the world about Killington Mountain Lodge! We are so glad you enjoyed your stay and hope to see you again soon!
by A verified traveler
Posted 26 Apr 2024
We just left today and I was looking forward to sharing this review! This was our third time staying there, and each time prior was great. But this time was a bit different! The staff all throughout the lodge were more than polite and professional, they were very heartwarming, down to earth, and personable. Now, my initial expectations are for staff are to be polite, helpful, and professional. To mentiona few, the front desk staff, the bar tender, and the waitress coving the dinning room. I believe they have a great team there, and you can see it. This includes the two cleaning individuals that were taking care of my floor this past Wednesday. They were extremely personable and pleasant as well. Lastly, I will mention the chief. The breakfast as well as the dinner were both Delicious! My husband actually lists the breakfast as one of the highlights to his trip! 👌
Comment from Hotel Management
26 Apr 2024 by jessica, Hotel Management
Thank you so much for the kind words. It was very nice to meet you and your husband. We looking forward to meeting you both again.
by A verified traveler
Posted 25 Apr 2024
Bed was comfortable and clean
Comment from Hotel Management
25 Apr 2024 by Joe, Hotel Management
Thank you so much for your feedback at Killington Mountain Lodge! We hope to see you again!
