Ratings based on 146 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
noticeable stain on the curtain. Staff charged me a balance later was explained a mistake, resulted in a couple dollars loss due to foreign exchange rate. Front desk staff didn’t gave us an option to use the elevator, especially when we have heavy suitcases. I like Killaloe area. Not the hotel. The spa was average also. With a surprising 4.7 rating on google.
Comment from Hotel Management
1 Jun 2024 by Ellen Quigley, Front Office Manager, Hotel Management
Thank you for your feedback Jing. This is disappointing to learn of. If you would like to discuss this further, please do not hesitate to reach out to me directly. Warm Regards, Ellen Quigley.
by A verified traveler
Posted 25 May 2024
Nice comfortable environs. Friendly,helpfull staff.
Comment from Hotel Management
25 May 2024 by Ellen Quigley, Front Office Manager, Hotel Management
Thank you for your feedback Keith. I am delighted to hear you enjoyed a comfortable stay with us & found our team friendly and helpful. We hope to welcome you to Killaloe Hotel & Spa in the not too distant future. Warm Regards, Ellen Quigley.
by A verified traveler
Posted 13 May 2024
Pleasent and helpful service
Comment from Hotel Management
13 May 2024 by Front Office Manager, Hotel Management
Thank you for your 5-star rating Felma! We hope to welcome you to Killaloe Hotel & Spa again in the not too distant future. Warm Regards, Ellen Quigley
by A verified traveler from Malibu
Posted 8 May 2024
Amazing breakfast
Comment from Hotel Management
12 May 2024 by Front Office Manager, Hotel Management
Thank you for your great rating Alison! We hope to welcome you to Killaloe Hotel & Spa in the not too distant future. Warm Regards, Ellen Quigley
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
21 Apr 2024 by Ellen Quigley, Front Office , Hotel Management
Thank you kindly for your feedback Michael. We hope to welcome you to Killaloe Hotel & Spa again in the not too distant future. Warm Regards, Ellen Quigley
by A verified traveler
Posted 15 Feb 2024
Friendly staff
Comment from Hotel Management
15 Feb 2024 by Rooms Division Manager, Hotel Management
Dear Michael, Thank you very much for your lovely review. We are delighted to hear you found our staff to be friendly and hope to welcome you back in the near future. Warm regards, Charlotte
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Rooms Division Manager, Hotel Management
Dear Brendan, Thank you so much for your feedback. We are delighted to hear that your recent stay met your expectations and look forward to welcoming you back one day! Warm regards, Charlotte
by A verified traveler
Unprepared for guests
Posted 28 Dec 2023 on HotelsWe stayed on 26th dec & with late check in but got an email early in the day for designated room number . So staff were well aware which room we were checking into. The room was Baltic , the sheets on the bed were so cold we had to wear our full clothing to eventually heat up .
Comment from Hotel Management
3 Jan 2024 by Rooms Division Manager, Hotel Management
Dear Patricia, thank you very much for sharing your valuable feedback with us. Whilst we do not share exact room numbers prior to arrival (we did send an Email on the day referring to online check-in), we are sorry to hear you found your room cold and therefore your stay was not entirely satisfactory. This is certainly not the standard we aim to provide and we have taken internal action to avoid such situation in future. Thank you once again for your feedback. Warm regards, Charlotte
by A verified traveler
Posted 26 Nov 2023
Lovely Hotel to stay in and within walking distance of Killaloe. Breakfast was really nice with a lot of options
Comment from Hotel Management
29 Nov 2023 by Rooms Division Manager, Hotel Management
Dear Margaret, Thank you very much for your lovely feedback. We are delighted to hear that you had a memorable stay with us and look forward to welcoming you back one day. Warm regards, Charlotte
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
9 Nov 2023 by Rooms Division Manager, Hotel Management
Dear Robert, thank you very much for sharing your valuable feedback with us. We look forward to welcoming you back one day, Warm regards, Charlotte
