Ratings based on 722 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Rude staff very unhelpful
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Amoya Gayle - General Manager, Hotel Management
Tinita, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
by A verified traveler
Posted 5 Jun 2024
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Comment from Hotel Management
7 Jun 2024 by Amoya Gayle - General Manager, Hotel Management
Kim, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
by A verified traveler
Posted 2 Jun 2024
Nice location and beach access. We had issues with the TV, the door not locking, and the refrigerator leaking water.
Comment from Hotel Management
4 Jun 2024 by Amoya Gayle - General Manager , Hotel Management
Liane, Thank you for staying with us at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills. We appreciate the time you took to let us know about your experience while staying with us. Your experience of the inconveniences during your stay is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with our team to ensure the necessary guidelines are in place and reviewed to prevent other guests from having the same inconveniences in the future. We hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Amoya Gayle- General Manger , Hotel Management
Ms. Pauline, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 27 May 2024
Very clean, spacious hotel. Very family and pet friendly. Private beach access. We will definitely come back.
Comment from Hotel Management
28 May 2024 by -q, Hotel Management
Thank you for your positive feedback. We look forward to seeing you again!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by -q, Hotel Management
Thank you for your positive feedback. We look forward to seeing you again!
by A verified traveler
Posted 16 May 2024
Great property! Nice amenities and easy access to the beach across the street. Partial ocean view was worth the extra. Very dog friendly and decent breakfast.
Comment from Hotel Management
25 May 2024 by Amoya Gayle- General Manger, Hotel Management
Susan We're pleased that our location met your expectations, with the amenities we had to offer. It's always our goal to offer a convenient and enjoyable experience for our guests. Your comment, "Great Property," is music to our ears! We are honored to have provided you with a flawless experience. so if your travels bring you back to the area, we would be thrilled to welcome you again.
by A verified traveler
Posted 16 May 2024
The staff was very helpful. The room was everything we needed and then some. The location was perfect. We will stay there again.
Comment from Hotel Management
25 May 2024 by Amoya Gayl4- General Manger, Hotel Management
Antoinette, We're pleased that our location met your expectations, with its proximity to shops and restaurants. It's always our goal to offer a convenient and enjoyable experience for our guests. Your comment, "It was perfect," is music to our ears! We are honored to have provided you with a flawless experience. If your travels bring you back to the area, we would be thrilled to welcome you again.
by A verified traveler
Posted 15 May 2024
Very happy staying at this hotel, will definitely come back.
Comment from Hotel Management
25 May 2024 by Amoya Gayle- General Manager, Hotel Management
Qiang, On behalf of the entire hotel team at TownePlace Suites by Marriott Outer Banks, Kill Devil Hills, I want to thank you for the excellent Intent to Recommend rating! It was a great pleasure for our hotel to have such valuable, and loyal customers like you and, it definitely is very encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Providing the highest level of hospitality is our number one priority and we are sincerely thankful for your evaluation of how we are doing. It brings our team closer together when guests recognize that our property is run efficiently and that it is clean. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
