Ratings based on 996 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Ocean Reef Suites Staff, Hotel Management
Hi Rachel. I am not sure what issues you had during your stay. I know you did not like the people beside you so we moved you and upgraded you. Other than this I am not sure how we deserved a low score as we went above and beyond to make you happy including the free upgrade.
by A verified traveler
Posted 1 May 2024
Staff at desk a great lady. Very courteous and helpful
Comment from Hotel Management
10 May 2024 by Ocean Reef Suites Staff, Hotel Management
Hi Keith. We are so glad you enjoyed your visit and that the front desk staff were so helpful. We love what we do here at Ocean Reef Suites and we hope to see you again soon!
by A verified traveler
Posted 29 Apr 2024
Staff was amazing. Location was great. No on site breakfast, but close restaurants near by. We had a wonderful stay!!
Comment from Hotel Management
29 Apr 2024 by Hotel GM, Hotel Management
Hi Donald. We enjoyed having you visit with us. We are so happy you enjoyed your stay. We hope you can come back again very soon!
by A verified traveler
Posted 28 Apr 2024
I am highly disappointed in this stay. I have strayed there In the same room a few times and never had issues. However, this time the shower head was broken and you couldn’t take a proper shower, the soap holder was holding on by a screw and falling off and the chairs on the roof top were broken so we couldn’t sit up there. Also on top of that there was no manager to talk to you can’t call the hotel because nobody will answer and they kept trying to charge me 7 times before I even checked in when I chose to pay at trh property. I will not waste my money there again.
Comment from Hotel Management
29 Apr 2024 by H, Hotel Management
I know you were upset way before you checked in because you arrived very early with a pet to a non-pet property and could not check in early. Yes your card was attempted to be charged but declined. We charge the first night and in your case the 1 night stay in advance once the room can no longer be cancelled without penalty. The card you provided was declined. We had attempted to reach you about the declined card prior to your arrival with no response.Reservations have to have a valid card to be valid reservations. The card guarantees the reservation.The shower head is not broken. I just checked the it. The roof top deck has been closed since last year and is not open for anyone to use that is why the door was locked. We had to replace the lock after your departure because it was broke open to gain access to the roof.We are sorry that you were unhappy about not being able to check in early and since you were a repeat guest I would assume you knew we did not allow pets.We appreciate each and every guest that stays with us and we work very hard to try to make sure each visit is great. Sometimes regardless of what we do we can not make every guest happy. We just work harder to improve where we can. We have a window from 11 am until 4 pm to have all 71 rooms ready for the next guest. That is a very small amount of time to do all that we do. Which is why we could not get you in when you arrived hours before check in. I know this made you upset and feel that perhaps your review is a direct reflection of that issue and the fact that we are not animal friendly.I hope you enjoyed the one night here on the beach and wish you nothing but the best!
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Wingate by Wyndham Hotel Staff , Hotel Management
Hi Maggie. Thank you for being our guest. We appreciate you staying with us.
by A verified traveler
Posted 12 Feb 2024
Convenient and affordable!
Comment from Hotel Management
21 Mar 2024 by Wingate by Wyndham Hotel Staff , Hotel Management
Thank you for taking the time to write a review about your visit. We truly appreciate you and we hope you will consider us again should your travels bring you back to the area.
by A verified traveler
Weekend getaway
Posted 2 Jan 2024 on HotelsComfortable bed! Oceanfront room!
by A verified traveler
Posted 1 Jan 2024
For the price better than I expected. Will definitely stay here again.
by A verified traveler
Great views
Posted 31 Dec 2023 on HotelsThis hotel is under enovation but the rooms are spacious and veey clean and comfortable. The only slightlly negative us the wind tunnel that comes under the door. The ocean views an access are wonderful.
by A verified traveler
Posted 26 Nov 2023
Great for our weekend trip! We got a ocean view and it was beautiful, and had the surprise of a second balcony off the private bedroom. Not far from attractions and restaurants, would definitely stay here again.
Comment from Hotel Management
1 Dec 2023 by Wingate by Wyndham Hotel Staff , Hotel Management
It was such a pleasure having you stay with us during your recent visit. We are so happy you enjoyed your time here and we do hope to see you again soon!
