Ratings based on 241 Verified Reviews

4.0 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 12 Oct 2023
The morning buffet breakfast need serious upgrading. Limited choice of food and local or international food not up to 4 star status hotel. I am a frequent visitor to Resort hotel b4 Covid. The buffet breakfast previously, prior to 2018 was good, they served tasty nasi dagang and nasi lemak and egg omelette was good. Now the standard has deteriorated. Very disappointed. Salad dressing only French. Coffee no cappuccino selection, Tea is so diluted is like plain water, bread only white bread, no wheat or brown bread, bread, The nasi kerabu blue coloring is so artificial is like using fake coloring , should use real bunga telang, which is a healthier choice. The toilet and bathroom doors are falling apart. No hand soap is the washing basin. Sauna is not functioning for both man n woman room. If no further improvement, i think the hotel will lose its 4 star status n lose its loyal customers base as well. I sincerely hope that the hotel will be restored to its old glory days Best wishes
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWK Social Care Team
5 out of 5
by A verified traveler

Posted 19 Feb 2023
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
3 out of 5
by A verified traveler

Posted 10 Feb 2023
No breakfast service by hotel.
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
3 out of 5
by A verified traveler from Jenjarom

Posted 20 Jan 2023
My 4th time staying at this hotel for the past 18 months. All for work purpose. In Kerteh, I would say this is the best hotel you can stay. But if compared to any hotel in KL , this is just decent hotel. Plus point are this hotel have a nice beach and swimming pool. AND I don't understand why your management decide to no longer offer bed with breakfast. Breakfast is by walk-in customer only now. For business travelers, this sucks because we could not claim a separate bill of breakfast and room. So, having breakfast outside is the solution.
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWK Social Care Team
4 out of 5
by A verified traveler from Jenjarom

Posted 21 Dec 2022
This is my 5th time staying here. As they is actually not a lot of decent hotel here in Kerteh. In overall this hotel is actually ok if u can live with old design, old decoration, but been taken care quite well. BUT, I dont understand why this new management decide to no longer offer Room with Breakfast package. I was told by the front desk it is a new policy. If u want breakfast, u can only do it by walk in. It is weird because FYI , for business travellers, we are given Accomodation claim and Meal allowance. If your breakfast is charge seperately, we could not claim it as it will be under Meal allowance which the allowance amount is fixed per day. I rather have a traditional Terengganu breakfast like Nasi Dagang, Nasi Lemak Ikan Aya or Nasi Kerabu outside your hotel instead of paying RM39 for your buffet Hopefully you can offer it again as package, if not, u are losing business especially from business travellers like me.
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
5 out of 5
by A verified traveler

Posted 18 Dec 2022
Clean and big spaces
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team
5 out of 5
by A verified traveler

Posted 16 Dec 2022
:D
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team
4 out of 5
by A verified traveler

Posted 20 Oct 2022 on Hotels
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWK Social Care Team
4 out of 5
by A verified traveler

Posted 16 Sep 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by Social Care Team, Hotel Management
Dear Teck,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
4 out of 5
by A verified traveler

Posted 3 Aug 2022
Staff were nice and everything was in decent condition though dated
Comment from Hotel Management
23 Aug 2022 by Social Care Team, Hotel Management
Dear Lee,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWK Social Care Team
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