Ratings based on 832 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
Staffs are not kind
Comment from Hotel Management
23 Jun 2024 by Director of Front Office, Hotel Management
Aloha Sung, Mahalo for posting a review of your stay with us. We are sorry for your disappointment with the assistance you received from our associates. Your comments are important to us, and we will address them with our team to ensure that we improve our service and provide a more positive experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate the high standard of service we are committed to providing.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Director of Front Office, Hotel Management
Aloha Baldemar, Mahalo for your kind rating! We are glad you had such a positive experience during your time at Wailea Beach Resort, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 18 Jun 2024
Everyone was nice and kind
Comment from Hotel Management
19 Jun 2024 by Director of Front Office, Hotel Management
Aloha Sergey, Mahalo for being our guest and sharing your kind words about the team! Our associates are truly sincere in their level of service and genuine hospitality. We love when their efforts are recognized and when we get to read how they made our guests feel welcome! It was a pleasure hosting your visit, and we look forward to your return to Wailea Beach Resort.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 13 Jun 2024
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Comment from Hotel Management
14 Jun 2024 by Director of Front Office, Hotel Management
Aloha Helen, All of us at Wailea Beach Resort - Marriott, Maui, appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.In the Spirit of Service,Myriam TehinaDirector of Front Office
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Director of Front Office, Hotel Management
Aloha Matthew, Mahalo for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Wailea Beach Resort - Marriott, Maui. We look forward to your return and wish you all the best with your future travels.In the Spirit of Service,Myriam TehinaDirector of Front Office
by A verified traveler
Posted 12 Jun 2024
Property has a very nice view, very good food and drinks but I would say it’s not worth it for the price. The food and drinks are over priced. We paid more for our room for the view but it was lacking cleanliness. Our washroom toilet was soiled with feces on it and the shower was not clean. I was the first one to use the shower and I saw that the shower curtain had red and yellow stains all over it and the floor was yellow. Our room was dusty. The table stand had dried up stains as well so we had to use the alcohol wipes we bought to reclean the surfaces. On the first day, we left our room with our clothes and other belongings on our bed and when we came back our clothes and belongings were on the dirty room couch with our beds made. Everything else was restocked which we appreciated but I was not aware that housekeeping would be touching the guests belongings. The following day we needed towels so I went up to a housekeeper that was cleaning a room and she was moving around some of the furniture in the room and cleaning up with gloves on. When I asked for towels she used the same soiled gloves from the guests room to give me clean towels. My sister and I also noticed that the bed duvet in not fully covered with a sheet. It is exposed and we saw that the duvet was soiled with stains on it. They were many red and yellow stains so we slept with our jackets on instead. The indoors and outdoor furniture was also very soiled with stains on it so we did not sit on those either.
Comment from Hotel Management
13 Jun 2024 by Director of Front Office, Hotel Management
Aloha Avishay, Mahalo for choosing to stay with us. We are genuinely sorry for not meeting all your expectations and apologize for the problems you had in your room and with our housekeeping service. Your specific concerns have been shared with the appropriate individuals, and we are grateful for your patience. We would welcome another opportunity to show you the exceptional hospitality for which we are known.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 10 Jun 2024
All of the staff were very helpful and my overall experience was great. Special shoutout to Ron at the adventure sports kiosk and Mario who provided great service while we were at the pool. Also Norma took great care of our room and was very friendly and hospitable. All around great place. Definitely coming back.
Comment from Hotel Management
11 Jun 2024 by Director of Front Office, Hotel Management
Aloha Mr. Gasco, Mahalo for the kind review of your stay at Wailea Beach Resort, particularly for complimenting our friendly and dedicated associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit so memorable! We look forward, with great anticipation, to your next visit.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler from Tustin
Posted 8 Jun 2024
We had an amazing time. Family friendly hotel. They have an adult pool too.
Comment from Hotel Management
8 Jun 2024 by Director of Front Office, Hotel Management
Aloha Elizabeth, Mahalo for taking the time to review your stay with us at Wailea Beach Resort. We are thrilled to know that you had an amazing time at our hotel and that you found it to be family-friendly. We are also glad you enjoyed our amenities, including the adult pool, and that it added to your overall experience. It was a pleasure having you as our guest, and we look forward to hosting you again soon.In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 4 Jun 2024
Excellent
Comment from Hotel Management
5 Jun 2024 by Director of Front Office, Hotel Management
Aloha Rebecca, Mahalo for sharing about your stay at Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style, service, and convenience! It was our pleasure hosting you, and we look forward, with great anticipation, to your next visit!In the Spirit of Service,Myriam Tehina,Director of Front Office
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Director of Front Office, Hotel Management
Aloha Guest, Seeing such a positive rating is always a delight as it tells us that we have succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Wailea Beach Resort soon!In the Spirit of Service,Myriam Tehina,Director of Front Office
