Ratings based on 82 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worst customer service experience
Posted 24 Sep 2023 on HotelsMaui Condo and Home customer service was the worst experience,… unresponsive, unprofessional, and unsympathetic,.. gives the company and the Island a bad reputation. Worst experience ever that makes you not to go back and have a vacation in Maui.
Comment from Hotel Management
24 Sep 2023 by Mahalo, Maui Condo & Home, Hotel Management
Aloha Danilo, We are sorry to hear your experience was less than a 10. We strive to do our best and we have assisted you with your requests. We understand there was a hiccup in the beginning, however, it was resolved. We accommodated you with a ground-floor condo and with central air conditioning. We are sorry to hear about the agent as this may have been a frustrating experience for you, however, we appreciate your feedback, and we will share your review with the team.
by A verified traveler
Posted 7 Jul 2023
good place
by A verified traveler
Posted 11 Apr 2023
No thank you
The place was great
by A verified traveler
Posted 21 Mar 2023
Property is older and could do with a little update but served it's purpose for us. It said it was beach front but it is actually across the road from the beach which was a little disappointing. The owner left great instructions for shopping and dining. We had a good time.
by A verified traveler
Posted 13 Dec 2022 on Hotels
by A verified traveler
Posted 20 Nov 2021
Great location and unit. Only problem dryer was broken.
Comment from Hotel Management
22 Nov 2021 by Casey, Maui Condo & Home, Hotel Management
Aloha Denise!
Thank you so much for your review. We are so glad to hear you loved the location and unit. We tried to reach you twice while you were in-house and it says that our messages went through, so I'm really sorry you didn't reply, send an email, or call us back to let us know your dryer was broken. Anyways, thanks for the fyi- we will look into this! Hope you were otherwise able to enjoy your stay!
by A verified traveler
Posted 12 Oct 2021
Location was good. Tub could use some cleaning/repair - maybe new caulking. Looks mildewy around the edges. Yuck! Dryer didn’t work but we didn’t know it until our clothes were washed. So we had to go to the laundromat. Wrecked half a day for us dealing with laundry. They offered us $50 for the inconvenience though. Should have asked for more! Also, we were locked out when we arrived. They had emailed us an incorrect code. Not fun when you’re ready to get settled in and have to call and wait for a call back to gain entrance. They also forgot to leave us any paper towels so we had to ask for some and they brought some.
Comment from Hotel Management
14 Oct 2021 by Casey, Maui Condo & Home, Hotel Management
Aloha Sandra,
I am so sorry to hear that you ran into issues during your time with us. I tried to reach you during your stay but was unable speak with you. I'm truly sorry and I hope you were still able to enjoy Maui through this mess.
Mahalo,
by A verified traveler from Seattle
Posted 20 Oct 2019
It would have been appreciated if the air conditioning had been turned on prior to our arrival. The sofa bed in the living room was extremely difficult to pull out and put back in, so bear that in mind for elderly visitors or those with bad knees, etc. The biggest frustration we faced was that the blinds intended to cover the sliding glass doors which are in the living room are seriously in need of replacement. My husband is very concerned with privacy and did not feel comfortable here as the blinds do not properly close and leave giant breaks of no privacy. Darkness in the living room is impossible as a result. I did appreciate the space of the one-bedroom apartment and the vaulted ceilings. The dishes provided were sparse and there wasn’t any cooking oil, hot sauce, etc, so be sure to buy such necessities if you intend to cook. Overall it wasn’t a horrible stay but the blinds need immediate replacement and some finishing touches on amenities and essentials would go a long way.
Comment from Hotel Management
21 Oct 2019 by Casey at Maui Condo and Home, Hotel Management
Aloha and thank you for taking the time to write a review. We are so sorry to hear you experienced such inconveniences while you were in-house. Certainly your trip to Maui should have been filled with delight and we would love to amend any experience that was less than perfect. Unfortunately, we manage multiple units at Kihei Bay Vista and none of our recent reservations have Notes regarding the issues you mentioned above. You also left an Anonymous review so we are unable to track down your reservation and are therefore unable to rectify the issues you stated regarding your unit. If you would kindly reply here or email us separately what unit you stayed in, we would greatly appreciate the opportunity to discuss these concerns with the owner and improve the experience of future guests. We hope you are settling into home okay and look forward to welcoming you back to Maui again soon.
Aloha and Mahalo,
by A verified traveler from San clemente, CA
Posted 11 Aug 2019
2nd time we stay there. We love it. Hope to go there a third time!
Mahalo!
Comment from Hotel Management
30 Aug 2019 by Casey at Maui Condo and Home, Hotel Management
Thank you so much for your review! We want you to come here a third time too! Please do let us know when you decide to come again. We would love to help you plan your stay.
by A verified traveler
Posted 6 Aug 2019
Comment from Hotel Management
30 Aug 2019 by Casey at Maui Condo and Home, Hotel Management
Thank you so much for your review. We appreciate your feedback.
