Ratings based on 138 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The property was very clean. We felt very safe.
by A verified traveler
Posted 29 May 2024
Staff unfriendly and not helpful at all. Outdated rooms and overall. They were late for my airport pickup. Breakfast there were few vegan options and I had to get my own coffee while many others around me were served.
Comment from Hotel Management
3 Jun 2024 by Solange M., Hotel Management
Dear Jenna,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay with us. Your comments are very important as they help us identify areas for improvement.We are deeply sorry to hear about the unfriendly and unhelpful behavior you encountered from our staff. This is not reflective of our service standards, and we will be addressing this issue with our team to ensure it does not happen again.We also apologize for the delay in your airport pickup. We understand how frustrating this can be, and we will be reviewing our scheduling procedures to prevent such occurrences in the future.We strive to offer a variety of options for all dietary preferences, including vegan, and we regret that our breakfast selection fell short of your expectations. Additionally, your experience with the coffee service is concerning, and we will be addressing this with our breakfast staff to ensure that all guests receive equal and attentive service.Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Hotel Management
by A verified traveler
Posted 28 Apr 2024
Highly recomanded
by A verified traveler
Friendly hotel
Posted 26 Feb 2024 on HotelsSecond time I'm staying in your hotel and I like the friendly atmosphere.
I enjoyed my time with you
Comment from Hotel Management
5 Mar 2024 by Solange M., Hotel Management
Dear Aharon,Thank you for choosing to stay with us once again and for taking the time to share your experience at Ubumwe Grande Hotel. We're delighted to hear that you enjoyed your stay and that our friendly atmosphere contributed positively to your experience. Providing a warm and welcoming environment for our guests is always a top priority for us.We look forward to welcoming you back for your next visit and continuing to exceed your expectations.Best regards,
by A verified traveler
Posted 17 Feb 2024
The pool was great, service and staff were friendly and efficient.
Comment from Hotel Management
5 Mar 2024 by Solange M., Hotel Management
Dear Adele,Thank you for taking the time to share your feedback on your experience at Ubumwe Grande Hotel! We're thrilled to hear that you enjoyed the pool and that our staff provided friendly and efficient service during your stay. We strive to create a memorable experience for all our guests, and it's wonderful to know that we succeeded in making your visit enjoyable. We hope to welcome you back again soon for another fantastic stay!Best Regards,Hotel Management!
by A verified traveler
Posted 14 Feb 2024
by A verified traveler from Jonesboro
Posted 2 Jan 2024
by A verified traveler
Posted 27 Dec 2023 on Orbitz
by A verified traveler
Posted 13 Dec 2023
Great property with good service. Reasonably priced
Comment from Hotel Management
19 Dec 2023 by Solange M., Hotel Management
Dear castro,Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience at Ubumwe Grande Hotel and found our service to be satisfactory. Providing a great experience at a reasonable price is always our goal, and we appreciate your recognition of our efforts. If there's anything specific that stood out to you or any suggestions you may have for improvement, we would love to hear them. We look forward to welcoming you back in the future for another excellent stay.Best Regards,Hotel Management!
by A verified traveler
Posted 11 Nov 2023
I have stayed at Ubumwe severally but this particular time was a major dissapointment.The staff were rude,the foood was terrible and overall the service was below average.
The room i was checked in was too noisy and even when i moved the other room was too small stuffy and overall not so clean.I was in room 509 and i did not enjoy my stay.
Comment from Hotel Management
18 Nov 2023 by Solange M., Hotel Management
Dear Hanisa W,Thank you for being our Loyal Client. We are very sorry to hear about your disappointing experience at Ubumwe Grande Hotel during your last visit. It sounds like you encountered several issues during your stay, including rude staff, subpar food, noise disturbances, and unsatisfactory room conditions. The concerned departments are working to address these concerns to ensure that future guests have a better experience.We hope you will give us another chance to serve you better in future.Best Regards,Management.
