Ratings based on 110 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Very bad internet connection, first time in my life to see a hotel room without hotel. There is almost no room view as you have a tree in-front of your balcony blocks everything.
by A verified traveler
Posted 17 May 2024
NA
by A verified traveler
Posted 17 May 2024
It was a very bad experience
Comment from Hotel Management
20 May 2024 by Antoine RUGIRA, Hotel Management
Dear Mr.Omar, I'm extremely sorry to hear that your recent experience with our service did not meet your expectations. We take all customers feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced and we promise you that, this will never happen anymore.
by A verified traveler from Mombasa
Posted 6 May 2024
by A verified traveler
Posted 31 Mar 2024
When I checked in, I was sent to general room - a finally got the room I paid for. Also, everything is great (but noisy) except the restaurant has terrible service- 1 hour to get food and hard to get staff to get/pay bill
by A verified traveler
Posted 15 Feb 2024
Very nice grounds and a good restaurant
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler
Posted 18 Jan 2024
by A verified traveler
Lovely retreat in Kigali
Posted 29 Oct 2023 on HotelsLovely stay wirh the most kind and friendly staff. Will return here on my next vist to Kigal. I felt very spoiled.
by A verified traveler
Posted 19 Oct 2023
This was my third time there; but my worst. There was a foul smell from the room and some smell of dust. Breakfast was beyond par. I have had better days. When I asked to be considered for an upgrade on VIP status and also just being third visit, the email was ignored.
