Ratings based on 635 Verified Reviews

3.8 out of 5
72% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 29 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Hotel Kiel by Golden Tulip, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Kiel by Golden Tulip
2 out of 5
by A verified traveler

Really nice but filthy bathroom

Posted 9 Apr 2023 on Hotels
Great room, nice hotel building and great location for the ferry but bathroom was filthy with the shower area, around the floor and near the toilet looking like it hasn't been cleaned in years. Some sort of proudly-displayed "Green is the new clean!" but I'd strongly suggest going back to old-fashioned cleaning instead of letting nature take its course in a hotel bathroom. You could literally see the splash-pattern of previous guest's urine on the glass wall of the shower (see photo). The room was large, bed was comfortable and the hotel is pet-friendly but I wouldn't use that bathroom if they paid me to stay there.
Comment from Hotel Management
10 Apr 2023 by JH, Hotel Management
Thank you for your review! We do want to apologize for the state of this bathroom and want to reassure you that this is not the standard we strife to live up to. With your help and input we can work on steadily bettering ourselves and create a nice atmosphere for all our guests!
4 out of 5
by A verified traveler

Posted 10 Feb 2023 on Hotels
Comment from Hotel Management
28 Feb 2023 by Jan Greve, Hotel Management
Vielen Dank für Ihre Bewertung
5 out of 5
by A verified traveler

Posted 29 Nov 2021 on Hotels
Comment from Hotel Management
17 Dec 2021 by Team vom Hotel Kiel by Golden Tulip, Hotel Management
Wir freuen uns über Ihre prositive Rückmeldung und hoffen Sie bald wieder begrüßen zu dürfen.
5 out of 5
by A verified traveler

Very good value for the money

Posted 25 Nov 2021 on Hotels
We were a family of 4. Had 4 beds and the room was very big with sofa, desk and TV. The breakfast was very good, with eggs, bacon, meat balls, bread, cake, yoghurt, fruit, cheese and so on. You can walk to center of Kiel. Free parking on the street in front of the hotel.
Comment from Hotel Management
26 Nov 2021 by Ihr Team vom Hotel Kiel by Golden Tulip, Hotel Management
Dear guest, thank you for your valuation. We hope to see you the next time you stay in Kiel again.
2 out of 5
by A verified traveler

Posted 10 Aug 2021 on Hotels
Comment from Hotel Management
25 Sep 2021 by Hotel Kiel by Golden Tulip, Hotel Management
Sehr geehrter Gast , leider kann ich nicht auf Ihre Bewertung antworten . Da sie leider nicht geschrieben haben , was Ihnen nicht gefällt , kann ich Ihnen auch leider nicht antworten , was ich sehr gerne getan hätte. Mit freundlichen Grüßen
4 out of 5
by A verified traveler

A nice hotel with a wonderful breakfast buffet

Posted 1 Aug 2021 on Hotels
We had a nice stay at Hotel Kiel. The room was very clean and comfortable, but a little worn. We were disappointed that there was no fitness room as advertised. The staff was very friendly and helpful and the breakfast was really nice.
Comment from Hotel Management
25 Sep 2021 by Hotel Kiel by Golden Tulip, Hotel Management
Thank you for the great review. Dear Guest, Due to the high infection rate, we kept it closed a little longer. We look forward to welcoming you back to our home soon. Kind regards Melanie Braun
2 out of 5
by A verified traveler

Posted 26 Jun 2021
internet was slow. the system throttled me and I was unable to use my computer at all due to it taking almost 3 days to complete downloading a small update. asked for a king size bed. got 2 single beds pushed up together. had to bring it up to the staff at the front desk in order to fix the disparity in what I was being charged vs what I had. mattresses were standard springs even though I was supposed to be in a "comfort" room (protip, the bed wasn't comfortable)
3 out of 5
by A verified traveler

Rooms are good but breakfast could be better !

Posted 18 Jan 2020 on Hotels
Breakfast staff were not helpful at all, couldn’t find anyone around to ask where things are, they were in the kitchen chatting.
Comment from Hotel Management
4 Feb 2020 by Hotel Kiel by Golden Tulip, Hotel Management
Dear Olivier, thank you very much for your review. We are very sorry you did not feel helped by our staff. Kind regards Hotel Kiel by Golden Tulip
4 out of 5
by A verified traveler from Dallas Texas

Posted 13 Jan 2020
Though staff was friendly and helpful, there were issues with credit card paymets at end of the stay to.cover parking, meals and other incidentals. They pretend that they are not able to process American Express and try to push for other cards.
Comment from Hotel Management
23 Jan 2020 by Hotel Kiel by Golden Tulip, Hotel Management
Dear guest, Thank you for your honest opinion regarding your stay. We are very glad you took your time to write a review and give feedback. At the same time we apologize for the mentioned inconveniences. If any time again you would like to visit our city, we would gladly greet you again as our guest. Kind regards Hotel Kiel by Golden Tulip
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