Ratings based on 979 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hamburg
Posted 13 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Astor , Hotel Management
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,
by A verified traveler
Posted 24 Jul 2023
Comment from Hotel Management
15 Aug 2023 by Astor , Hotel Management
Vielen dank
by A verified traveler
Posted 30 Sep 2022 on Hotels
The coridor at the 7th floor was occupied by 7 people having i party with beer and drinks, using the chairs from their rooms
In the bathroom the floor wasn't clean and there was mould arround the floor/wall joints, The toilett wasn't clean.
In their e-mail they promissed a discount if parking in Karstad garage was 6 euro but the reception claimed 10 euro.
A very disapointing experience this hotel
Comment from Hotel Management
24 Oct 2022 by AB, Hotel Management
Thank You
by A verified traveler
Very un proof service - NO IN ROOM SAFE
Posted 17 May 2022 on HotelsBelieve or NOT – NO room with SAFE BOX even the receptionist keep saying it was there in the room. Finally she had to call (Manager?) to hear what happen to in room safe-Reception has NO safety BOX like the normal hotels would have it. Waste lots of time in reception area – several times NO working people there. Very un proff service from reception.
We ask for a quiet room - was giver room 601(room star from 5 floor) right to the noisy walking street. When people complain no kettle, then only get it you ask. When we ask after new room after first nt in noisy room - no problem if we can wait half day to after 3pm because this will the last floor to clean = 9floor. Other hotels will offer chance room but will do clean right away since they know we are waiting ... were told they do clean by floor so do not care that most expensive rooms in top will be last to be ready for customers.
The best to say about this hotel was the view if you have patience to wait for the right room.
The way the reception handle the safe box was extreme strange - we leave our private stuff - no idea where and who has access - gave us a paper with room no and htl name ? Because of NO interesse for private in-room safe box which absolute most import when travel can only give 1 *and that for the view. No glass-Mugs not even plastic.
Comment from Hotel Management
3 Jul 2022 by Astor , Hotel Management
vielen dank für Ihre Bewertung
by A verified traveler
Posted 8 Apr 2022
Comment from Hotel Management
28 Nov 2022 by AB, Hotel Management
Danke
by A verified traveler
Great location but average hotel
Posted 21 Mar 2022 on HotelsAmazing view from the top floor but otherwise average hotel. Our room was very basic but clean, but it needs updating and renovation. Some fixtures and fittings were not in a good condition.
Breakfast is too expensive, very good cafes and restaurants are literally across the street where breakfast can be found for half the price.
Comment from Hotel Management
3 Jul 2022 by Astor , Hotel Management
vielen dank für Ihre Bewertung
by A verified traveler
Posted 21 Feb 2022 on Hotels
Comment from Hotel Management
3 Jul 2022 by Astor , Hotel Management
vielen dank für Ihre Bewertung
by A verified traveler
Nice hotel in centre of Kiel
Posted 18 Nov 2021 on HotelsYou notice to hotel is build a long time ago. But the bathroom and parts of the room seems the be recently renovated. Bed was good and room clean
Comment from Hotel Management
13 Dec 2021 by Hotel Astor Kiel by Campanile, Hotel Management
thanks
by A verified traveler
great location
Posted 28 Aug 2020 on HotelsClean and comfortable
Comment from Hotel Management
25 Oct 2020 by Hotel Astor Kiel by Campanile, Hotel Management
Dear guest,
Thank you for your honest opinion regarding your stay. We are very glad you took your time to write a review and give feedback.
We are glad to hear that you enjoyed the stay with us.
We are looking forward to greet you as one of our guests in our hotel soon.
Kind regards
Hotel Astor Kiel by Campanile
by A verified traveler
Posted 24 Aug 2020 on Hotels
Comment from Hotel Management
3 Jul 2022 by Astor , Hotel Management
vielen dank für Ihre Bewertung
