Ratings based on 105 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
The hotel was just what we wanted for a weekend away. A perfect location for exploring the area with excellent breakfast and evening meals. The staff were friendly and helpful and the room was clean and comfortable.
by A verified traveler
Very Disappointed
Posted 10 Mar 2024 on HotelsArrived and was greeted by chairissa perfect customer service unlike the bar lady on the saturday afternoon who looked at us as we had just been dragged in off the street not a guest , the room was sub standard needs a proper paint not white wash as the paint was flaking not just our room but around the hotel , bed was very low , no heating , shower was good but unfortunately the pump for every other room must of been next too ours as we were woke up both mornings at 6.30 with an absolute racket , no where to put your clothes except 3 hangers , no hair dryer , then we did book in for an evening meal on the saturday but the menu we were given by the bar staff in the afternoon changed 30 mins later and was very limited so we went to ludlow , when we came back the bar was closed at 9:30 on a saturday night no warning of this or poster to say why , the breakfast was the best part of the stay and the customer service of the young lady charrisa other than that it was a very poor stay could of gone to a travelodge for a better room won’t be going again
by A verified traveler
Posted 21 Jan 2024
Very good
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 17 Dec 2023
We were well looked after,staff friendly room lovely wonderful power shower and big, breakfast amazing local ingredients the home made marmalade was to die for and we brought some to take home. evening meal was delicious and so well presented we enjoyed our stay and we will return the the new year thank you to everyone for looking after us so well.
by A verified traveler
AVOID, out of date food and no sleep
Posted 13 Dec 2023 on HotelsAvoid. Worst stay ever. Served my pregnant partner out of date muffins. 4 days out of date, eggs and dairy in muffins??? Bed was really uncomfortable, we was up every 5 minutes tossing and turning my partner ended up with back/hip pain. HAIR IN MUG IN THE HOTEL ROOM. I made my partner a tea and she pulled a hair out of her mouth that wasn’t hers. Battered cod was burnt I had a handful of my food and left it. Full of kids who always seem to be apologising for bad management. Was told we’d be receiving a call from management and heard nothing. They don’t answer the phone. This was a surprise for my birthday from my partner we drove nearly an hour and a half to get there we could’ve stayed somewhere local and got better value and service.
by A verified traveler
A hotel with character and friendly staff.
Posted 9 Dec 2023 on HotelsIt's a lovely building, unfortunately the heating system was not geared up for the very cold weekend we spent there. Heating was set to come on for an hour morning and evening. Due to age, there is no double glazing. On our second day we were give an electric heater. The breakfasts were great, set is up for a day out. The staff were friendly, we felt welcome, it would be 👍 t to stay late Spring or Summer. We cut out stay by a day and went home, where we can control the warmth on freezing cold days!
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by A verified traveler
Another wonderful stay
Posted 8 Dec 2023 on HotelsOnce again another wonderful stay. Hotel room was spacious and clean. Food was excellent as always. But did feel menu was a bit limited would have liked a choice of maybe a burger
by A verified traveler
Posted 2 Nov 2023 on Hotels
by A verified traveler
Posted 29 Oct 2023
Enjoyed my 1 night stay and had a great steak in the evening and also breakfast was excellent. My only issue was tha heating wasnt working and a member of staff got a plug in heater out of my rooms wardrobe which could mean they knew about the problem but i dont kow that for sure. The room was fantastic with a big walk in shower. They do have trouble using mobile phones there with no signal but kindly let you use their landline. Would stay there again if in the area. John
