Ratings based on 675 Verified Reviews
2.4 Room cleanliness
3.1 Service & staff
1.9 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2023 on Wotif
Buyer beware. Our room was water damaged from a storm, wet carpet, wet mattress, wet sheets and the stench was appalling. Due to festival no alternate accommodation was available in Berry, Kiama, Wollongong. We braved it for 1 night and cancelled our second night as the room was uninhabitable. Despite promising a refund, they later said the terms and conditions stated refunds were not an option, even though the room was uninhabitable and not fit for purpose. Noone responds to emails or phone calls despite saying they will. Bathrooms were dirty, no hand wash sinks, showers are a health hazard, bar and food service were chaotic and the pub is extremely poorly managed. You have been warned.
by A verified traveler
Posted 16 Mar 2023
Music festival added ambiance and vibe to the area
by A verified traveler
Posted 2 Mar 2023
by A verified traveler
Posted 18 Jan 2023 on Hotels
by A verified traveler
Posted 15 Jan 2023 on Wotif
Very Dirty ignored by staff at counter for 20 mins on check in told room not ready come back in an hour 2 hours later had to get ready for the nite in the hallway as room still not ready shared bathrooms are filthy and falling apart do not stay here avoid at all costs
by A verified traveler
Posted 9 Jan 2023 on Hotels
by A verified traveler
Posted 6 Jan 2023 on Wotif
by A verified traveler
Posted 4 Jan 2023 on Lastminute
Room not ready on arrival, had to wait three hours, no staff on site to sort the rooms out. Staff from another pub as no staff were there that usually run the place.
Eventually got a room key to find a room straight from the Texas chain saw massacre.no taps in the bathroom and carpet an curtains moth eaten, holes in the roof and a complete mess. Did not stay and will be applying for a refund from last minute,
Do not bother to book in.
by A verified traveler
Posted 31 Dec 2022
The staff were so helpful. The hotel was basic but clean and the bed so comfortable. For the price I paid, it was excellent value.
by A verified traveler
Posted 30 Dec 2022
The room very dirty waith mould on the ceiling. There is nothing in the room except beds. Only one share bathroom for female and it's disgusting. The tap was broken, no toilet paper. The shower is old and mouldy. Toilet door lock is broken. I recommend no one should stay here.
