Ratings based on 628 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 6 May 2024
Perfect
Comment from Hotel Management
14 May 2024 by Arty , Hotel Management
Dear Value Guest,Dear Value Guest, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Shama Asoke!we look forward to welcoming you back again in the future. If there's anything else we can do for you, please don't hesitate to let us know. Warm regards, Thippayarat (Arty) Keawkrasae Director Operations
by A verified traveler
Posted 17 Apr 2024
The hotel has fantastic views over the park, which makes a nice change in Bangkok. Very convenient for shopping etc.
Excellent swimming pool and gym. Door staff very helpful at booking taxis etc.
Comment from Hotel Management
14 May 2024 by Arty , Hotel Management
Dear Value Guest,Dear Value Guest, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Shama Asoke!we look forward to welcoming you back again in the future. If there's anything else we can do for you, please don't hesitate to let us know. Warm regards, Thippayarat (Arty) Keawkrasae Director Operations
by A verified traveler
Posted 1 Apr 2024
Excellent staff and service
Comment from Hotel Management
14 May 2024 by Arty , Hotel Management
Dear Mr. Marwan,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Shama Asoke!we look forward to welcoming you back again in the future. If there's anything else we can do for you, please don't hesitate to let us know. Warm regards, Thippayarat (Arty) Keawkrasae Director Operations
by A verified traveler
Posted 31 Mar 2024
I likw the location, pool and the gym
by A verified traveler from Kincumber
Posted 21 Mar 2024
The room upgrade was the best experience we have had from the hotel.
The night receptionist weren’t that friendly but the receptionist that checked us out was being professional and lovely.
Love the shuttle bus service from the friendly gentleman, he could recognise the customers.
Thank you
Comment from Hotel Management
14 May 2024 by Arty , Hotel Management
Dear AVA,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Shama Asoke!we look forward to welcoming you back again in the future. If there's anything else we can do for you, please don't hesitate to let us know. Warm regards, Thippayarat (Arty) Keawkrasae Director Operations
by A verified traveler from Kincumber
Posted 18 Mar 2024
We checked in at 10.30 pm after long day from travelling.
Staff weren’t prepared, they didn’t check on our booking details that we booked through Expedia VIP eligible room upgrade and that didn’t get offered. They gave us room in building B, which is an old building. The room was damp and the aircon wasn’t cool. We had to ask them to give us a new room and I had to mention my Gold VIP upgrade and that’s when they checked my booking details. The reception managers weren’t that friendly but still resolved the issues that we had including Expedia Perks on drinks.
We love the shuttle bus service, picking up and dropping off otherwise this wouldn’t be a good trip at all as it’s quite a distance to walk on a busy and narrow road to BTS.
The house keeper is amazing.
Comment from Hotel Management
14 May 2024 by Arty , Hotel Management
Dear AVA,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It's disappointing to hear that our staff did not meet your expectations upon check-in and that there were issues with your room assignment and amenities.We understand the importance of a smooth check-in process, and it's regrettable that we fell short in this regard. Rest assured, we will address this with our team to ensure that necessary improvements are made to prevent similar situations from happening in the future.We are pleased to hear that our shuttle bus service was able to enhance your overall experience and provide convenience during your travels. Additionally, we greatly appreciate your kind words regarding our housekeeping team. We will be sure to pass along your compliments to them.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Thippayarat (Arty) KeawkrasaeDirector Operations
by A verified traveler from Mission Viejo
Posted 4 Mar 2024
Vip upgrade was nice upon check in. Major flaw on this trip was TV was not working during my 4 days stay.
Apparently the hotel switched the service provider for television channels. During my 6 nights stay, TV was on and off for the entire time. English cable channels (news, and sports) were not working at all. I had engineer come to my room to try to fix the issue, but the next morning the problem persisted. After 3 days of going back and forth, I just gave up, and decided not to watch TV altogether.
Another issue was the washing machine. Door got stuck, and I couldn't take our the laundry. Engineer came in to forcefully open by taking out the front door... All taking about an hour to take out the door and left the parts to fix next day....
Front office staff were very nice and friendly as well as the concierge. Hotel itself is becoming old with dirty carpets, and stains on sofa.
Area around the hotel is pretty average. 3 massage places to relax just in front of hotel, 24 hour food mart just as short walk from the hotel. Lawsons just downstairs, and coffee club.
If they just could fix the cable TV reception, few other hardware such as the carpet and sofa, I would have rated the hotel much higher.
Comment from Hotel Management
4 Mar 2024 by Arty , Hotel Management
Dear Mr. Peter,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your positive comments about room upgraded and the friendly service from our front office staff and concierge.We sincerely apologize for the inconvenience you experienced with the television and washing machine during your stay. We understand how important it is to have a seamless experience, and we regret that these issues impacted your stay. We have taken note of your concerns regarding the cable TV reception, and we assure you that we are working diligently to address and resolve this matter promptly.We also apologize for the condition of the hotel's carpets and sofas. Your feedback is valuable to us, and we are committed to making necessary improvements to enhance the overall guest experience. We appreciate your patience and understanding as we work towards these enhancements.We would like to assure you that your comments have been shared with our team, and we are taking steps to prevent similar issues in the future. We hope that you will consider staying with us again, allowing us the opportunity to provide you with a much-improved experience.Thank you for choosing our hotel, and we look forward to the possibility of welcoming you back in the future.Best regards,Thippayarat (Arty) KeawkrasaeDirector Operations
by A verified traveler from Sonoma
Posted 1 Mar 2024
I’ve stayed many times great hotel. However more expensive than in the past and more than hotels nearby
Comment from Hotel Management
1 Mar 2024 by Arty , Hotel Management
Dear Value Guest,Thank you for your review and we look forward to welcoming your back.Best regards,Thippayarat (Arty) KeawkrasaeDirector Operations
by A verified traveler
Posted 26 Feb 2024
Washing machines in every room
Comment from Hotel Management
1 Mar 2024 by Arty , Hotel Management
Dear Value Guest,Thank you for your review and we look forward to welcoming your back.Best regards,Thippayarat (Arty) KeawkrasaeDirector Operations
