Ratings based on 18 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2020
Even with covid time place is busy. Good breakfast. Lacking purifiers and unity covid gels....
Comment from Hotel Management
14 Oct 2020 by Hotel Viva, Hotel Management
Thank you for chosing our hotel and your feedback! We are glad, you are satisfied with food and the hotel in general. We have maid who do cleaning stuff very often and also you can find antiseptic in every public areas (e.g. bar, reception, toilet etc). Thank you for staying, come to us again! :)
by A verified traveler from Maidenhead
Posted 24 Nov 2019
This is a very under rated hotel. The room was comfortable and quiet. All the staff were very helpful and knowledgeable about the local area. This hotel is within easy walking distance to the centre of Kharkiv.
Comment from Hotel Management
8 Jan 2020 by VIVA Hotel, Hotel Management
Thank you for your feedback! Hope to see you again! :)
by A verified traveler
Posted 28 Aug 2019
Comment from Hotel Management
30 Aug 2019 by Manager, Hotel Management
Dear Anonymous! Thanks for your feedback. We hope you will stay at the VIVA Hotel on your next visit.
Best regards
by A verified traveler from USA
Posted 13 May 2019
good place for the shortstop - my first stop was not so good but their breakfast is good for the level of the hotel - - and this time the service was much better
Comment from Hotel Management
2 Jun 2019 by Manager VIVA, Hotel Management
Dear Nick! Thank you for choosing VIVA Hotel and for taking the time to share your impressions of living. We are pleased to know that your vacation was a success this time, and that we corrected your impression of us. Thank you for noting our service, we strive to improve it, and we work on it every day. We will be very pleased to see you again at the VIVA hotel!
Best regards, hotel manager
by A verified traveler
Posted 12 Apr 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by manager, Hotel Management
Dear Kevin J, thanks for your feedback. We will be glad to see you again in the VIVA hotel!
by A verified traveler
Posted 15 Oct 2018
Marketing works well -- good and fast emails and check in was easy - but! - we ordered lux with 2 separate beds - but we got one big one and unfold couch that was very uncomfortable - when we called to change for the right one appeared that the one we booked was not available in reality - just online. shower and water was good, hot and clean. room - the windows are not sealed and it turned out cold at night. breakfast was good too. Internet - just a joke- - the speed was so bad you cannot even read the news - i am not recommending this place as hotel changed the rooms on us and we had not had a good rest
Comment from Hotel Management
25 Oct 2018 by Manager, Hotel Management
Dear Anonymous!
Thank you for choosing Viva Hotel and for that. What shared their impressions of living. Thank you for appreciating our service and breakfast as well as the buffet. We are very sorry that you had some inconvenience, but we assure you that your comments have been taken into account. We would like to assure you that all our rooms are equipped with an individual wireless internet system. We hope that we will have another opportunity to welcome you to our hotel, and we, on our part, will make every effort so that you will have only pleasant memories of your time at the VIVA hotel.
Best regards, hotel manager
by A verified traveler
Posted 21 Nov 2017 on Travelocity
The staff is very young they do not like to smile to often. My room was not cleaned on the second night.
Comment from Hotel Management
23 Nov 2017 by Viva Hotel, Hotel Management
Thanks for your feedback! Be sure, we necessarily to take measures to improve the quality of service and the affability of our staff.
by dean w from Edmonton, Alberta Canada
Warm and friendly
Posted 5 Nov 2014 on HotelsI really enjoyed my stay at the Viva hotel. Staff was very friendly. I will deffinately stay with them again upon my return to Kharkov.
Comment from Hotel Management
2 Feb 2018 by Manager, Hotel Management
Thank you for Your positive feedback. We are very pleased that You liked our hotel. We will be glad to meet You again!
by WJWitt
Four Star* in Kharkov
Posted 29 Nov 2012 on OrbitzLower your expectations!
Check-in was quick and friendly and I was recognized as I made my reservatio on-line and pre-paid.
The Suite was a nice size but I was instantly greeted by an odd smell. Furnishings and linen was dated and bed was large but not particularly comfortable.
Breakfast was adequate and service was prompt.
Just spent a quick night here as I arrived late at the airport and was going on the next day.
Recommended
for Otherby Hunter UPS
yes I would recomend my stay there and I will stay again
Posted 5 Oct 2012 on OrbitzMy stay there was very nice,the hotel is a little small but very nice for a personaly feel ,the staff were very helpful and they knew English,and going out I walked around in the evening and to get a feel of the culture there and there was no problem,and the people that I met were kind ,if they knew some English,and the ones that didnt know any were hesitant to talk ,just because they didnt know what to expect from a forieign person,I would say In Kharkiv the food that is there is very good,alot of dishes there I had never tasted before,there is no problems getting a taxi there to get around
