Ratings based on 511 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2022
They are being bombed so don't know what its really like, but i oaid a lot to stay in a gotel where it was hard to get intk parking, find the person to check in and most of the facilities where closed. Should have been half the price i paid.
by A verified traveler
Posted 18 Jan 2022
The roims are great
Comment from Hotel Management
19 Jan 2022 by Kind regards, Guest Relation Manager Olena Tolsta, Hotel Management
Dear Sulaiman! We highly appreciate your kind feedback and high marks on Expedia! Welcome to Kharkiv Palace Hotel!
by A verified traveler
Posted 17 Nov 2021
Very conveniently located. Comfortable rooms. Friendly staff.
Comment from Hotel Management
19 Nov 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Ezrah! Thank You for choosing Kharkiv Palace Hotel! Your feedback is very important for us. Let me please thank You on behalf of our team for Your kind words regarding staff service. We are also delighted to know that the hotel's location was convenient for Your tourists and business goal. We are always happy to welcoming you and do our best to make sure Your stay is comfortable. Hope to see You soon within the walls of Kharkiv Palace Hotel!
by A verified traveler
Posted 15 Nov 2021
Very easy
Comment from Hotel Management
16 Nov 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Philip! We highly appreciate your kind feedback and high marks on Expedia. Looking forward to welcoming you to Kharkiv Palace Hotel again!
by A verified traveler from Fair Lawn
Posted 5 Nov 2021
One of the best hotels I ever stayed in. Contemporary, excellent service, convenient location
Comment from Hotel Management
8 Nov 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Leonid! Thank you for choosing Kharkiv Palace Hotel for your stay! We highly appreciate your feedback. It was our pleasure to welcoming you and we were delighted to know your expectations were properly met at many aspects and the location of the hotel was satisfying for your trip goals. Thank you one more time for your fantastic comments. Our entire team looking forward to welcome you back soon!
by A verified traveler
Posted 4 Nov 2021 on Hotels
Comment from Hotel Management
8 Nov 2021 by Kind regards, Guest Relation Manager Olena Tolsta, Hotel Management
Dear Jamil! We are happy to see You are rating us so high! Looking forward to welcome you to Kharkiv Palace Hotel again!
by A verified traveler
Posted 22 Oct 2021 on Hotels
Comment from Hotel Management
23 Oct 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Tareq! Thank you for choosing "Kharkiv Palace Hotel" and rating us so high! We are happy that you enjoyed your experience of our hotel. We sincerely do hope that we would have the opportunity of welcoming you back again as our guest.
by A verified traveler
Spectacular hotel
Posted 21 Oct 2021 on HotelsWe had an amazing time at this hotel!!! The room is spacious, clean and equipped with all the things you need for comfortable staying. The bed is huge and soft. Amazing room service with good prices and excellent service! The only drawback is that you can’t control the temperature inside the room instead you need to call to the receptionist and ask to lower or higher air conditioner.
Comment from Hotel Management
22 Oct 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Jeny! Thank you for choosing Kharkiv Palace Hotel for your stay in Kharkiv. We were enjoying welcoming you and very happy to know that you highly rated and mentioned most of the aspects of your stay. The most important for us is to provide a high quality service wich meets your individual needs and helps to make your visit to the city pleasant and full of good impressions. Thank you for your trust and your choice of our hotel! We hope to welcoming you in the future and take a superior care of your comfort again!
by A verified traveler
Posted 18 Oct 2021
Pleasant experience.
Comment from Hotel Management
18 Oct 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Guest! Thank you for taking the time to provide us with feedback of your recent stay and we sincerely do hope that we would have the opportunity of welcoming you back again as our guest.
by A verified traveler
Posted 7 Oct 2021
Excellent service
Comment from Hotel Management
7 Oct 2021 by Kind regards, Olena Tolsta Guest Relation Manager, Hotel Management
Dear Athanasia! On behalf of all our team thank you for choosing "Kharkiv Palace Hotel" and your fantastic feedback! We are very pleased to know you had a great stay with us and hope to welcome you again on Your next visit to Kharkiv.
