Ratings based on 19 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fly by Antonov2 In Kharkow UA
Posted 17 Jul 2021 on HotelsOld Style russian industrial city,..I had what I order.In the hotell and great restaurant area inside the backyard,aall Is so goog,... That Will be much better.
Good and warm feeling service,bby well balance price,.. Only minus That one person talk English very well, with another we cancommunicate by Pen and paper,...
summasummarum,.. If You dont like tobe inYour home country and eat fish and ships, restaurant staff Is excellentchoise, live You In a hotell or not💥👍
by A verified traveler
Posted 23 Nov 2019
by A verified traveler
Posted 30 Mar 2019
The hotel is not far from the bus depot and is a good place to stay overnight. It is not in a convenient location and some taxis have difficulty finding it. It is not a luxury hotel but certainly adequate for a comfortable stay.
Comment from Hotel Management
29 Apr 2019 by Maxim Andrienko, Hotel Management
Dear guest!
Thank you for choosing AN-2 hotel&restaurant. We are glad to see that you liked our hotel's comfort.
Will be glad to see you in future.
Recommended
for Everyoneby A verified traveler from New York, USA
Good stay if you speak the Russian language
Posted 26 Feb 2018Everyone was good but the communication was terrible. You must speak the Russian language than it is okay to stay in.
The price for location and service you can check out the other otels
Comment from Hotel Management
8 Mar 2018 by AN-2 hotel, Hotel Management
Good day Mr. S!
Thank you for your review. We are glad you liked staying at our hotel. You are right about some of our staff but we can sure you that we are working in that direction. The staff that has lower english level visits courses. We hope you could see their work next time you visit Kharkiv.
Sincerely, hotel AN-2
Recommended
for Everyoneby A verified traveler
Nice hotel close to the bus station
Posted 17 Jan 2018The hotel is clean and sanitary. The staff are very good and speak English. The room I stayed in was small but comfortable for the most part. However, it was a cold day and the room temperature was not warm enough and the bedding was not warm enough. I awoke in the middle of the night because I was cold and had to fold over the bed covers so that I would be warm enough to sleep.
Comment from Hotel Management
10 Feb 2018 by AN-2 hotel, Hotel Management
Thank you for your review, dear guest!
In our hottel temperature satisfies the standarts but if it isn't warm enough you can ask for extra heater and make room as warm as it is comfortable to you.
Sincerely, AN-2 hotel
by A verified traveler from Ivanov
Posted 26 Oct 2015
The hotel itself in terms of location, staff was all right. However comfort was an issue: while outside temperature remained close +10 so it was not drastically different in my room. I spoke with staff trying to persuade them to do something to rectify this absurd situation however they remained irresponsible and the best they could do was to provide me an additional heater for extra fee. The second issue was hot water provision: it was not available for 24 hours. And the last but not least - breakfast: it was done in the best tradition of soviet era in terms of quality, variety and the way to serve it.
by A verified traveler
Terrible customer service
Posted 19 Sep 2014 on HotelsI was disgusted to arrive at a hotel in the evening with ten minutes to spare before an important meeting and discover there was no room for me in the hotel! But my disgust with the hotel is nothing compared with HOTELS.COM who despite assuring me they would respond in 24 hours still have not done so. As a direct result ALL my bookings on this trip are with a competitor.
by Steve from tucson AZ
Best staff in Kharkiv
Posted 26 Jul 2014 on HotelsI truly enjoyed my stay, the staff is EXCELLENT made a lot of good friends. It's not the Ritz but rooms are larger that most in Kharkiv. It is very clean and well kept. the staff is the best. I was there 13 days. When I left I knew most of the staff by name. Restaurant was very good, try their pizza, great. Location is ok, close to subway and buses, along with shopping. And you can't beat the price.
by A verified traveler
Posted 17 Aug 2013 on Hotels
Recommended
for Everyoneby A verified traveler from Kazakhstan
Clean and efficient, but dull
Posted 13 Jul 2013
Pros: It's new and facilities are in good shape.
Location: It's fairly close to the Gagarin metro stop, which is good. The immediate area is not very attractive, but there is a super-market and restaurant near
I stayed here mid-week in July and found the place adequate. There were no problems, the room and facilities are new, and I think I got a good deal for what I paid. Breakfast was included and I took advantage of that one morning. My chief disappointment was that there just seemed to be very few people around. I was hoping to experience a bit more of an "atmosphere" and maybe talk to people (or just watch people)-- but the hotel was super quiet and no one seemed to be staying there. I hope they have more guests in the future because it is not a bad place at all. Maybe it was just a quiet week in Kharkiv.
