Ratings based on 254 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Dyanne, Hotel Management
Thank you for the excellent rating, Christian! We appreciate it!
by A verified traveler
Posted 13 Mar 2024 on Hotels
Absolutely outstanding. Above and beyond, would go back in a heartbeat. One of their people even gave us a ride to a local restaurant so we didn’t have to walk in the snow!
Comment from Hotel Management
18 Mar 2024 by Dyanne, Hotel Management
We can’t thank you enough for the kind words about Swan Mountain Resort, James. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again!
by A verified traveler
Nice!
Posted 10 Mar 2024 on HotelsWonderful communication, they even called a week before our stay to see if we had any questions and again on the day of our arrival. The unit was very clean but every part of it seemed to be from the 80s/90s - that’s okay, just could use an update. The highlight for our two teens was the pool/rec room area - it was a great size with air hockey and foosball and TVs - great place to hang out
Comment from Hotel Management
18 Mar 2024 by Dyanne, Hotel Management
Thank you for taking the time to submit a review on our behalf. We work hard to make our guests happy and appreciate your feedback! I will be sure to share your feedback with the entire team.Please come back to see us again soon!
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Dyanne, Hotel Management
Thank you for the excellent rating and pictures, Carrie!We appreciate it!
by A verified traveler
Posted 4 Mar 2024
The staff were very helpful. Our GPS was not giving the correct location so they sent a car for us to follow. The resort is just about 7 minutes away from Keystone so it was easy to get to the River Run area where we were skiing.
Comment from Hotel Management
6 Mar 2024 by Dyanne, Hotel Management
Thank you for the review, Linda! We pride ourselves on our service. We are so pleased to hear that we delivered. We look forward to seeing you again soon!
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Dyanne, Hotel Management
Thank you for the excellent rating, Michelle! We appreciate it!
by A verified traveler
Posted 19 Feb 2024 on Hotels
It is a gem of a place! We enjoyed the view, the fireplace, and the fresh flower they left for us. The layout perfectly suited our needs for a family of 5 and the kitchen was well stocked.
Comment from Hotel Management
19 Feb 2024 by Dyanne, Hotel Management
Thank you for the great review, Joanna! We pride ourselves on our units. We are so pleased to hear that we delivered. We look forward to seeing you again soon!
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Dyanne, Hotel Management
Thank you for the excellent rating! We appreciate it!
by A verified traveler
Cozy Getaway
Posted 30 Jan 2024 on HotelsVery cozy and clean. Nice layout for our overnight stay. Our family really enjoyed the rec center and it, too, was very clean. Lots of fun. Location was ideal to the slopes. Steps to condo and sidewalks were very well taken care of so worry free use with luggage. Slight suggestion to ease up on the Febreze (or similar) as it was too strong.
Comment from Hotel Management
30 Jan 2024 by Dyanne, Hotel Management
Thank you for taking the time to submit a review on our behalf. We work hard to make our guests happy and appreciate your feedback! I will be sure to share your feedback with the entire team, including our Housekeeping staff.Please come back to see us again soon!
by A verified traveler
Posted 22 Jan 2024
Great stay; we will be back.
Comment from Hotel Management
22 Jan 2024 by Dyanne, Hotel Management
Thank you for the excellent rating, Lesley! Glad you enjoyed your stay. Please come see us again soon!
