Ratings based on 198 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The property was very run down!!!
Stairs were a hazard; especially for someone using a cane!
Toilet runs constantly or not flushing down!
Both beds couldn’t watch tv from its angle.
Had refrigerator & microwave directly under the clothes rack.
Couldn’t get a receipt because of printer issues for a week!!
Comment from Hotel Management
28 May 2024 by Nick B, Hotel Management
Your experience is not reflective of our standards, and we sincerely apologize for the inconvenience. We hope you might give us another chance to provide a much-improved stay in the future. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 28 May 2024
No elevator. White towels and washcloths looked liked they used them to scrub floors, they were stained and dingy dirt color.
by A verified traveler
Posted 27 May 2024
Sheets and towels very discolored. If hard water should have dark towels not white. Sheets stained
Comment from Hotel Management
28 May 2024 by Nick B, Hotel Management
Thank you for your feedback. I apologize for the issues you encountered with the discolored sheets and towels. This is not the standard of cleanliness and comfort we strive to provide. We appreciate your suggestion regarding the use of darker towels to mitigate the effects of hard water.Your feedback is important to us, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future. If there's anything else we can do to make amends or if you have further suggestions, please let us know. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 May 2024
Overall the property is clean and well maintained. The rooms are on the smaller side and the toilet is small. Sufficient for a couple but not more. The breakfast area should have been bigger as it gets easily filled up. Items on the breakfast menu was normal, nothing fancy.
Comment from Hotel Management
28 May 2024 by Nick B, Hotel Management
Thank you for your detailed feedback and for rating your stay. We're pleased to hear that you found the property clean and well-maintained. We appreciate your constructive comments regarding the room size, the toilet, and the breakfast area.Your input is valuable to us, and we look forward to welcoming you back for an even better stay in the future. If there's anything else we can do to improve your experience, please let us know. Thank you for choosing to stay with us!
by A verified traveler
Posted 26 May 2024
What I liked was the warm welcome from the staff. Very helpful and reassuring that if my family or I needed anything just to let her know. The provided food for breakfast hit the spot, and the kind staff lady let us grab some food an hour early because my mother and I were on hour earlier time zone and we showed up early not realizing it and she kindly let us sit and grab a coffee and toast. I will be back again this time with my daughter and grandson.🙂
Comment from Hotel Management
26 May 2024 by Nick B, Hotel Management
Thank you for sharing your wonderful experience! We're delighted to hear that our staff made you feel welcomed and provided such helpful and reassuring service. It's great to know that you enjoyed the breakfast and that our staff went the extra mile to accommodate your early arrival.We look forward to welcoming you back with your daughter and grandson. If there's anything we can do to make your next stay even more enjoyable, please let us know. Thank you for your kind words, and see you next time!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Nick B, Hotel Management
I'm sorry to hear that your experience was disappointing. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear that we fell short in your case. Your feedback is very important to us, and we would like to address the issues you encountered.Could you please provide more details about the problems you faced during your stay? This will help us understand what went wrong and how we can improve. We apologize for any inconvenience you experienced and appreciate your honesty. If there's anything we can do to make it right or if you'd like to discuss this further, please feel free to contact us directly. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 13 May 2024
Excellent staff!
Comment from Hotel Management
20 May 2024 by Nick B, Hotel Management
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and it's wonderful to know that our team made your stay enjoyable. If there's anything else we can do for you, please let us know. We look forward to welcoming you back in the future!
by A verified traveler
Posted 6 Oct 2023
It was quiet. The bed was comfortable, but the room was very small. The freezer needed to be defrosted big time!
by A verified traveler
Posted 6 Oct 2023
Houdr keeping never came to clean our room. to go get what we needed.
by A verified traveler
Posted 3 Oct 2023 on Hotels
