Ratings based on 995 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Fantastic staff. Delicious food. Great pool and beach areas.
Comment from Hotel Management
30 Apr 2024 by Yvonne Jan, Hotel Management
Thank you Lynne for your review.
by A verified traveler
Posted 24 Apr 2024
.
Comment from Hotel Management
25 Apr 2024 by Yvonne Jan, Hotel Management
Thank you.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Yvonne Jan, Hotel Management
Thank you.
by A verified traveler
Posted 22 Apr 2024
Private Beach and the cleanliness
Comment from Hotel Management
25 Apr 2024 by Yvonne Jan, Hotel Management
Thank you Shaymaa for your review.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Yvonne Jan, Hotel Management
Thank you.
by A verified traveler
Posted 14 Apr 2024
This was the perfect place to spend an alone weekend for my husband and I. We wanted a quiet weekend away from our kids to relax and recharge. And Pier House was just that. We stayed in the oceanfront suite which we absolutely loved. The view was breathtaking. The restaurant, bar, pool and beach were only steps away from us. The sunset view from our balcony was as absolutely stunning. Waking up to the sounds of the ocean as we enjoyed our coffee, was so delightful. We highly recommend this resort. Looking forward to coming back again soon.
Comment from Hotel Management
15 Apr 2024 by Yvonne Jan, Hotel Management
Thank you Cristina for your review. We look forward to seeing you again soon.
by A verified traveler
Posted 13 Apr 2024
Don’t plan on taking a nap during the day don’t go to bed early . Loud noise up tell 11 pm
Comment from Hotel Management
15 Apr 2024 by Yvonne Jan, Hotel Management
Hi Byron, I am not sure what the loud noise you heard. Did you contact the front desk about this?
by A verified traveler from Hialesh
Posted 12 Apr 2024
Prefect to relax
Comment from Hotel Management
15 Apr 2024 by Yvonne Jan, Hotel Management
Thank you Ingris for your review.
by A verified traveler
Posted 12 Apr 2024
We go to Key West often. Have never stayed at the Pier House before but wanted to check it out. Rhe staff at the front desk were great. We weren't happy with the original room we were given but then went out of their way to show us other options. Tje grounds are nice and it’s great that they have their own private beach on site.
Comment from Hotel Management
15 Apr 2024 by Yvonne Jan, Hotel Management
Thank you James for your review. We hope to see you again at the Pier House.
by A verified traveler
Posted 8 Apr 2024
Have stayed at Pier House four times over the past eight years. Property is feeling a little tired - in need of sprucing up.
Staff are still good but attentiveness has gone down - particularly at front desk. Bar staff were still terrific.
Comment from Hotel Management
9 Apr 2024 by Yvonne Jan, Hotel Management
Thank you for taking the time to do a review.
