Ratings based on 1,030 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
We appreciate the feedback, Ming.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
by A verified traveler
Posted 13 Jun 2024
shuttle service was great
Comment from Hotel Management
14 Jun 2024 by Customer Service, Hotel Management
Vicki, thank you for sharing your positive experience at Fairfield Inn & Suites Key West. We're thrilled to hear that you enjoyed the shuttle service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 11 Jun 2024
Enjoyed our stay! Would stay again on a future trip.
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Cari, thank you for sharing your positive experience at Fairfield Inn & Suites Key West! The team is delighted you enjoyed your stay and looks forward to welcoming you back on your next visit.
by A verified traveler
Posted 11 Jun 2024
It was good
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Daniel, thank you for your feedback! Fairfield Inn & Suites Key West is delighted to hear that you had a good stay. We hope to welcome you back soon for another enjoyable visit!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Bidur, thank you for your rating! The team at Fairfield Inn & Suites Key West is thrilled to see your positive feedback. We're looking forward to welcoming you back!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Prasad, thank you for your feedback. We're sorry that your recent stay did not meet your expectations. Your comments are valuable, and we will use them to strive for improvement. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 7 Jun 2024
Great management and great staff
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Nour, thank you for the kind words about Fairfield Inn & Suites Key West! Our team members strive to provide outstanding service, and we're glad to hear you had a fantastic experience. We look forward to welcoming you back!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Claire, thank you for your excellent rating! The team at Fairfield Inn & Suites Key West is thrilled that you enjoyed your stay. We hope to welcome you back again soon!
by A verified traveler
Posted 2 Jun 2024
Very convenient location and great shuttle service to Downtown. Also they provide bikes rental which is awesome to go around the island. The pool walls are very dirty, it needs to be deep clean. The room floor needs to be clean as well and the room towels are clean but they have a dirty color.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Silvio, we're delighted you enjoyed the convenient location and shuttle service at Fairfield Inn & Suites Key West, as well as the bike rentals to explore the island. Your feedback about the pool and room cleanliness is appreciated and will be addressed with our team. We hope to welcome you back for an even better experience.
by A verified traveler
Posted 1 Jun 2024
Rooms were not clean floors were dirty and bathroom floor had black mold
Property needs up-keeping, dirty doors and walls
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Martha, thank you for your feedback. Cleanliness is extremely important, and your comments have been noted. Regular maintenance is a priority, and we will ensure your observations are addressed.
