Ratings based on 1,230 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Monroe Holloway , Hotel Management
Dear Michael, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to apologize for the experience you had that would garner a response of 2 of 5. We do hope that you provide us with an opportunity to show you that your experience is isolated and not our standard. Again, thank you for your time and attention. Warm regards, Monroe HollowayRooms Division ManagerLa Concha Key West
by A verified traveler from ITHACA
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Monroe Holloway , Hotel Management
Dear Yimeng, Thank you for taking the time to provide some feedback on your most recent stay with us at La Concha. While I cannot see your response in words, I do apologize for the experience you had that would garner a 1 of 5 response. We do hope that you provide us with an opportunity to show you that this is not our standard. Warm regards, Monroe Holloway Rooms Division ManagerLa Concha Key West
by A verified traveler
Posted 19 May 2024
Property was under construction. No pool or dining. The AC was broke had to leave early and wasn’t willing to compensate our room for the inconvenience. A big disappointment of a trip, especially for our 15th Anniversary trip.
Comment from Hotel Management
21 May 2024 by Monroe Holloway , Hotel Management
Dear Christina, Thank you for taking the time to provide feedback on your stay with us at La Concha Key West. On behalf of the entire team, I would like to apologize for missing the mark on such a special occasion. I again apologize for the HVAC malfunction and that you had to leave early. At La Concha, it is our intention to provide our guests with excellent service and amenities while staying and I see that we terribly missed the mark with your stay. I would be willing to look into a way to regain your trust in La Concha. Please do not hesitate to reach out if you would like to discuss this further. Thank you for your time and attention. Yours in hospitality, Monroe Holloway Rooms Division ManagerLa Concha Key West
by A verified traveler
Posted 16 May 2024
The property is under construction and it was very hot in Key West. Room was very warm. I complained and they said they would send someone, not sure
If they did.
Pool was closed and under construction.
I booked a king and they gave me two queen.
This is a very good location and they had free bicycles.
Would try it again when it’s done with renovations.
Comment from Hotel Management
21 May 2024 by Monroe Holloway , Hotel Management
Dear David M, Thank you for taking the time to provide feedback on your stay with us at La Concha Key West. I would like to apologize for the inconvenience caused to you by our HVAC malfunction and the pool being closed. I can assure you that these disruptions to your stay are not our standard. I do hope that you provide us with an opportunity to show you that your experience is isolated. Thank you for your time and attention. Warm regards, Monroe HollowayRooms Division ManagerLa Concha Key West
by A verified traveler
Posted 14 May 2024
Horrible experience. The AC in the room didn’t work and it was 88 degrees out. Whole hotel was under construction and Expedia didn’t warn us. Pool was closed and only one elevator worked. I was guaranteed a refund and changed hotels because Expedia told me to and now after I paid for another hotel they are telling me they can’t give me my thousand dollars back and tried to offer me a 50 dollar voucher. I will be taking them to court
Comment from Hotel Management
21 May 2024 by Monroe Holloway , Hotel Management
Dear Neil, Thank you for taking the time to provide feedback on your most recent stay. I would like to deeply apologize for the pool being inaccessible on-site, and any elevator malfunctions that may have occurred during your stay as this is not our standard. I would be happy to discuss your experience further to learn how we go about regaining your trust in La Concha. Thank you for your time and attention. Warm regards, Monroe HollowayRooms Division Manager La Concha Key West
by A verified traveler
Posted 13 May 2024
The room was extremely small. There was no place to open a suitcase or put your clothes. Staff was rude. We have stayed here many times before under the previous ownership but we will not be back.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
21 May 2024 by Monroe Holloway , Hotel Management
Dear Patricia Mary, Thank you for taking the time to provide feedback on your most recent stay with us at La Concha. I would like to apologize for the inconvenience caused to you that would garner the score of 2 of 5. I do hope that you provide La Concha with another opportunity to show you that this level of service is not our standard. Thank you for your time and attention. Warm regards, Monroe Holloway Rooms Division ManagerLa Concha Key West
by A verified traveler
Posted 12 May 2024
I stayed at this hotel many years ago and enjoyed it so we booked again. The hotel is under heavy renovation which is understandable. The hotel was clean enough but seemed a little rundown (elevator, hallways, etc.) The room we stayed in was updated but the air conditioning wasn’t great.
On a plus note, the staff were very friendly and you can’t beat the location.
by A verified traveler
Posted 11 May 2024
They have someone at the front desk that is rude barely speaks English and is unaware of the words thank you and please, and if you ask her to repeat herself gets in a bad mood.
by A verified traveler
Posted 10 May 2024
Great location! Renovations were underway, so the pool was not open. Staff was very friendly and helpful.
