Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Good quality and clean
Comment from Hotel Management
1 Jun 2024 by Tracy-Manager, Hotel Management
Thank you for your kind review, Erwin. We hope to see you again!
by A verified traveler from MIAMI
Posted 27 May 2024
Great place!
Comment from Hotel Management
28 May 2024 by Management, Hotel Management
Thank you for your positive feedback, Alejandro.
by A verified traveler from Hialeah
Posted 19 May 2024
Fridge broken they replace it and also not working
AC doesn’t cool at all disaster
Comment from Hotel Management
23 May 2024 by Tracy-Manager, Hotel Management
We sent maintenance to your room twice to look at your AC. Both times you sent them away saying there was nothing wrong with it?
by A verified traveler
Posted 15 May 2024
Seems to be fairly isolated
Comment from Hotel Management
17 May 2024 by Tracy-Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 12 May 2024
I enjoyed everything
Comment from Hotel Management
13 May 2024 by Tracy-Manager, Hotel Management
Thank you for chosing us for your stay. We appreciate your positive feedback. Come back and see us again!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by Management, Hotel Management
Thank you for your feedback, Oscar!!
by A verified traveler
Posted 1 May 2024
It was a terrible experience over there. Paying almost $400 per night for those rooms and the overall amenities, you are better off booking a real resort room. The worst that happened to me was beg bugs and when I called two days later, because I thought it was the mosquitos, but it wasn't, they just told me that there was nothing they could do or would do, no excuses, discount or anything, the place is not safe or clean and they don't care. Avoid!
Comment from Hotel Management
2 May 2024 by Tracy-Manager, Hotel Management
Multiple guests have checked into the room you were in 2 months ago. Obviously there are no bed bugs. So obviously, no discount or refund.
by A verified traveler
Posted 26 Apr 2024
Poor
Comment from Hotel Management
26 Apr 2024 by Management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Apr 2024
The property is good, the staff are not friendly and there are too many mosquitoes, it is a plague they have, it is something uncontrollable when the sun goes down, it is fine to spend the day but not to spend nights there
Comment from Hotel Management
9 Apr 2024 by Management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Apr 2024
The first day there had been a lot of rain so all the bars and restaurants were closed no entertainment. The next day was wonderful we had a great time!
Comment from Hotel Management
9 Apr 2024 by Tracy-Manager, Hotel Management
Despite the rain dampening the first day's plans, it sounds like the following day made up for it with wonderful weather and a great time. Here's to unexpected joys after a dreary start!
