Ratings based on 13 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
2.7 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jul 2023
by A verified traveler
Posted 29 Jan 2020
Not as good as shown in picture it can be improvwd with good aircondition service
Comment from Hotel Management
5 Feb 2020 by wayan, Hotel Management
thank you for your feedback
by A verified traveler
Posted 16 Jan 2020 on Hotels
Comment from Hotel Management
5 Feb 2020 by wayan, Hotel Management
thank you for your feedback
by A verified traveler from Singapore
Posted 17 Sep 2019
I stayed in the Superior Room. It was slightly noisy due to ongoing upgrading works.
Not sure if it was due to the upgrade that I had reduced/inconsistent water pressure in my shower.. On my 2nd night, I didn't have hot warm to shower.. Which is okay for me, probably not for others..
Visited my friend in his villa and it was great. Definitely recommend the villa more.
Location is a bit far off from Seminyak Area. About 10-15 mins motorbike ride. Not many food options around the property. A couple of convenience store.
by A verified traveler
Posted 30 Jul 2019 on Hotels
Nice place to stay ..but need to improve cleaning room,overroll I like the place.
by A verified traveler
Posted 4 Jun 2018
DO NOT STAY IN THIS HOTEL! Looks nothing like the pictures! The shower stinks and the jets aren’t straight, the entire shower head is rusted. The room smells DAMP with the air conditioning on. The floors are dusty and the draws are stiff. The tv hardly works and EVERYTHING is dirty.
Recommended
for Everyoneby A verified traveler from Perth, Western Australia
Good Hotel
Posted 6 Mar 2018A reasonably good 4 star hotel, breakfast room near the road and traffic was disappointing when could have been at their restaurant by the pool. Room and staff good for what you pay. Had to travel to Seminyak to find good restaurants and breakfasts. Had dinner at the hotel, 4 items listed they didn't have... But prices were good.
Comment from Hotel Management
17 Mar 2018 by Lieke Ramopolii, Hotel Management
On behalf of the Management , I want to extend my sincerest apologies for the negative experience that you had.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
by A verified traveler
Don't trust the hotel staff!
Posted 17 Feb 2018 on HotelsHotel might look good, however, the hotel free cancellation policy is not true. Due to a stolen passport our journey could not start and the cancellation on the same day of arrival was first confirmed via telephone but after requesting a refund the hotel management didn't allow it and also denied that the cancellation was confirmed. Allegedly, the person on the phone was not allowed to confirm. Please don't book and if so don't believe the hotel staff/management without any documents from them in your hands and always double-check!
Comment from Hotel Management
15 Mar 2018 by Lieke Ramopolii, Hotel Management
Dear Our Valued guest, |
On behalf of the Management , Please accept our sincerest apologies for the negative experience that you had.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
by A verified traveler from Vic Australia
Wrong booking, stranded at airport.
Posted 8 Dec 2017 on Wotif
Pros: The staff were very nice and friendly.
Cons: Correct and honest advertising.
Location: N/A. We were not there long enough.
Shuttle bus did not turn up to airport despite it having been arranged one week prior by Resort. Upon contacting Resort they said they had no record of our accommodation reservation despite our booking reservation information. Paid in full at time of booking. Turned up by taxi to sort it out and they miraculously had a room for us however it was NOT what we paid for. Staff admitted when we checked out after only one night that it was normally used as a long term rent room. No in house safe, no free Wifi, rusty bathroom mirror, broken bathroom window did not lock, external door did not lock, no drinking glasses, no soap, half used small tube of shampoo. Dirty room. Stained couch.
The Manager did offer to show us another room however we declined. According to our booking information it was what we had booked anyway, however he advised that the "room type" was obviously advertised wrong.
Comment from Hotel Management
11 Dec 2017 by Bagus - E-Commerce Manager , Hotel Management
I do apologize due to our staff mistake. if you would like to stay with us again, I will give you our better room with free of charge
hopefully we could welcoming you again at our property with a better experience
by A verified traveler
Posted 2 Mar 2019
มีจิ้งจก และแอร์ไม่ค่อยเย็น แต่พอแจ้งที่พนง.ก็ส่งช่างมาแก้ไขให้ค่ะ
Comment from Hotel Management
10 Apr 2019 by Putra, Hotel Management
Thank you for taking the time to bring this issue to our attention. It is only through feedback such as yours that we are able to improve our services. We understand your disappointment & we are truly sorry. We have addressed the issue for respective departments to evaluate. Please accept our sincerest apology.
