Ratings based on 972 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
It would have been nice to know that the hotel was going through some remodeling before we booked. The floors were not clean and the pool area was a scary green. There were several homeless living near the hotel so there was a question of safety. Initially, we booked for 6 days but then extended a day and that is where things got confusing. On the last day, we were ousted from our room (all of our belongings were thrown into a giant plastic bag and placed in the office) and we were forced to book that last night. The front desk never contacted us before that night to correct this problem. In all my years of travel, I have never had that happen!
Comment from Hotel Management
29 May 2024 by Front Desk Manager., Hotel Management
Dear osce we apologize for the unsettling experience you had during your stay. The safety and comfort of our guests are our top priorities, and we take incidents like the one you described very seriously. We will work closely with local authorities to address any security concerns and ensure the safety of our guests and staff. Additionally, we apologize for any inconvenience you experienced.Thank you for bringing this to our attention, and we hope to have the opportunity to give you a more satisfactory experience in the future.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear jasmine,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Front Desk Manager., Hotel Management
Dear Arthur,Thanks for the stay, but it's sad to see the 1-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.
by A verified traveler
Posted 27 May 2024
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Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Autumn,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Shawna,We are incredibly grateful that you took the time to leave us this note. Our hotel values place customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We do appreciate your rating of 4 stars but would like to earn a 5-star review on your next stay with us. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
First impression, the automatic sliding doors as you enter the hotel were broken, the doors only opened up enough for one person at a time to enter the hotel, because they didn't close the lobby/breakfast area was very cold. The person at the front desk was friendly but struggled due to a language barrier. The carpets were filthy, there was no water glasses or coffee maker in the room, no comforter on the bed only a blanket and bedspread, our room had a strong odor of cleaning products, the hallway smelt like urine in places, the breakfast was extremely limited in what they offered, the main issue was that there was a large homeless population in and surrounding the hotel.
Comment from Hotel Management
26 May 2024 by Front Desk Manager., Hotel Management
Dear James, we sincerely apologize for your unpleasant experience during your stay, particularly in the elevator. We want you to know that maintaining a clean and welcoming environment is important to us, and we are sorry that we fell short of meeting your expectations in this regard. Your feedback is very important, and we will address this issue promptly with our housekeeping team to make sure that cleanliness standards are upheld throughout the property. Thank you for bringing this to our attention, and we hope to have the opportunity to give you a more satisfactory experience in the future.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Christalenia,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Very old and weird people staying by the property
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear June,We're sorry to hear that you felt uncomfortable during your stay. While we strive to provide a welcoming environment for all guests, we understand that everyone's experience can vary. If there's anything specific you'd like to share or if there's anything we can do to improve your experience, please don't hesitate to let us know. We want to ensure that all guests feel safe and comfortable during their time with us.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Jayden,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
by A verified traveler
Posted 18 May 2024
I would never stay here if we actually didn’t stay and went to a different hotel
Comment from Hotel Management
19 May 2024 by Front Desk Manager., Hotel Management
Dear Braden, we are so apologize for your unexpected experience.
