Ratings based on 978 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
It was very quiet (school was out at Kent State). Very clean, well run hotel. Didn't have a chance to try the bar/restaurant, but was impressed with the facility. Would definitely stay here again on a future visit.
Comment from Hotel Management
16 May 2024 by Sarah, Hotel Management
I am very glad to hear you were pleased with your experience. Next time you are in town definitely check out our 1910 restaurant, they serve breakfast, lunch, and dinner! And P.S. its all delicious! Thank you for your review and we hope to see you in Kent again soon.
by A verified traveler
Posted 14 May 2024
We arrived fairly late due to traffic and the distance we were traveling. The front desk associate was friendly and remembered who I was from my phone call earlier that night to say we would be arriving after 11:30pm. She made check in quick and seamless. The hotel was clean and convenient to the College. My son was visiting for Admitted Students Day.
Comment from Hotel Management
14 May 2024 by Sarah, Hotel Management
Thank you so much for staying with us. The staff here really do their best to make sure all guests feel welcome and at home. We truly appreciate the visit. We look forward to seeing you again in the future.
by A verified traveler
Posted 13 May 2024
We stayed here for graduation weekend. The staff were amazing and it was close to everywhere we needed to be.
Comment from Hotel Management
13 May 2024 by Sarah , Hotel Management
Thank you so much for your positive review we truly appreciate it. We are so pleased that you chose our hotel for your stay.
by A verified traveler
Posted 6 May 2024
Convenient, great location
Comment from Hotel Management
6 May 2024 by Sarah, Hotel Management
Mike, Thank you so much for joining us. We are so pleased that you enjoyed your stay. We look forward to future visits with you.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Sarah, Hotel Management
Thank you so much for joining us. We are glad that you enjoyed your time here in Kent. We hope to see you again soon.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Sarah, Hotel Management
Karen, Thank you for staying with us at the hotel. We appreciate you. We look forward to future visits with you.
by A verified traveler
Posted 27 Apr 2024
The guests on our floor and especially upstairs were extremely loud and banging through the night. The bathroom-the ceiling above the shower had mold and water damage that had a hole in the ceiling. The light fixture in the bathroom was dirty with something on it. White fingerprints all over the door.
Comment from Hotel Management
27 Apr 2024 by Sarah, Hotel Management
Teresa, I am so sorry that your experience was not up to standard. If you choose to stay with us again please let the front desk know if anything is wrong so we can get any issue resolved immediately. We do not like anyone to leave here unhappy. Also, if there is anything we can do for you in the future please let us know. Thank you so much.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
12 May 2024 by Sarah, Hotel Management
Chad, Thank you so much for staying with us. We truly appreciate the positive feedback and we really hope to see you again in the future.
by A verified traveler from Vero Beach
Posted 21 Apr 2024
Parking garage was so frustrating. Key card wouldnt work over and over again. Front desk kept activating it until I had to insist they throw it away and give me a new one. That worked.
Comment from Hotel Management
21 Apr 2024 by Sarah, Hotel Management
Thank you so much for staying with us. We do apologize about the parking garage key card. We do look forward to future visits with you.
by A verified traveler
Posted 17 Apr 2024
Loved the place, great location, price and everyone working there is so friendly! Also very cute jakuzzi
Comment from Hotel Management
18 Apr 2024 by Sarah, Hotel Management
Thank you for staying with us and for your review. We hope you are able to visit Kent again in the near future!
