Ratings based on 747 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Thankful it had a kitchen
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Caroline, thank you for taking the time to complete this review. We are so thankful for your stay and appreciate your comments about our spacious rooms that come equipped with kitchenettes. Thank you for being our guest and we hope to see you again in the future.
by A verified traveler
Posted 4 Jun 2024
I did a reservation for this hotel and I come today at 1:00am
I am very disappointed because in the lobby, nobody is there. I just got here. Very tired with supposed to. My room is waiting for me which is already paid, but nobody’s here to open.
I want my money back
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Hello Domingo. Thank you for taking the time to write this review. We sincerely apologize for the inconvenience you faced but would like to highlight that our front desk check in hours are listed as 3pm - 12am local time. We hope to have the chance to properly host you in the future.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Bryce, thank you for taking the time to complete this review. We are so thankful for your stay and appreciate that we still have some areas to work on. We would love further feedback on which areas could see that improvement. Thank you for being our guest and we hope to see you again in the future.
by A verified traveler
Posted 29 May 2024
It was spacious and clean
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Natalie, thank you for taking the time to complete this review. We are so pleased you enjoyed your stay, our large spacious rooms, and clean property! Thank you for being our guest and we hope to see you again in the future.
by A verified traveler
Posted 25 May 2024
Truly disgusting place to sleep even for one night, we ended up leaving after seeing the condition of the mattress and bedding. Stains, burn marks, dirt... just plain gross. Lots of people loitering outside, very shady place
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Kristi, we are deeply sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the condition of the mattress and bedding is concerning, and we apologize for any discomfort or inconvenience this caused. Please know that cleanliness and guest comfort are our top priorities, and we will address these issues with our housekeeping team immediately. Additionally, we take guest safety and security seriously, and we will take steps to address any concerns regarding loitering outside the premises. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 24 May 2024
Check-out says 11 a.m., kicked out at 9:45 a.m. Was given part of my deposit, was told it was for the mess in a previous rental room, even though that room ALSO had a deposit. Which was never given back.
Rooms have broken appliances, broken toilets, dirty carpets, stained mattresses. Rooms smell like mold, which management blamed on us. Only brightside was one lone young lady at reception in the evenings. Who was the most kind soul.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear W, we sincerely apologize for the inconvenience you experienced during your recent stay, including the discrepancy with your check-out time and any misunderstanding regarding your deposit. We take cleanliness and maintenance seriously, and we regret that your room did not meet our standards. Rest assured, we will address these issues with our teams promptly. Your feedback is invaluable, and we will strive to ensure a much-improved experience should you choose to stay with us again. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 24 May 2024
Preet and Abby were very helpful and enthusiastic employees. They handled a situation regarding a mistake in booking very well. Thanks!
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Robert, thank you for taking the time to share your positive feedback regarding your recent interaction with Preet and Abby. We are delighted to hear that they provided you with helpful and enthusiastic service, and that they efficiently resolved any issues you encountered with your booking. We will be sure to commend them for their outstanding assistance. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler from Wichita falls
Posted 19 May 2024
The girl at the front desk was nice but the room dirty the bathroom looked like the mirror wasn’t clean the smell was horrible but it smell like dog it wasn’t cleaned I didn’t stay there
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Diana, we're deeply sorry to hear about your disappointing experience during your recent visit. Maintaining a clean and welcoming environment is a top priority for us, and it's disheartening to learn that we fell short of your expectations. Please accept our sincerest apologies for the cleanliness issues you encountered in your room and bathroom. Rest assured, we will address these concerns with our housekeeping team to ensure this doesn't happen again in the future. Your feedback is invaluable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Hello David. Thank you for taking the time to write this review. We sincerely apologize for the experience you faced while at our property but would love to hear more about we can improve for the future. We hope to have the chance to properly host you in the future.
by A verified traveler
Posted 13 May 2024
I booked a reservation weeks ahead and I had booked a deluxe king suite I arrive and they tell me they don’t have that available anymore and they gave me a two queen room no dining table dirty sheets sticky floors bathroom cabinets completely broken I got half used toilet paper it’s the worst and so old don’t go there they allow dogs inside and someone stepped on dog doodoo and it was everywhere on the carpet on every level and steps nobody cleaned it my whole stay the pics advertise look nothing like the room they gave me deff false advertisement and a scam!
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Hello Gricelda. Thank you for taking the time to write this review. We sincerely apologize for the experience you faced while at our property, the cleanliness, and lack of amenities. This is not the level of service we expect to provide. We will make sure your comments are passed to the appropriate department heads for improvements. We hope to have the chance to properly host you in the future.
