Ratings based on 962 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The room was smelly… they don’t do the appropriate maintenance to the rooms… I won’t come back.
by A verified traveler
Posted 30 May 2024
Cheaper to buy on expedia than buying it on site. Good room, clean and the restaurant in front (smoke) is really delicious
Comment from Hotel Management
1 Jun 2024 by Dhru Patel, Hotel Management
Dear Gabriel, Thank you for your feedback. We're glad to hear that you enjoyed your room and found it clean and comfortable. We're also delighted that you appreciated the nearby restaurant's offerings. We appreciate your business and hope to welcome you back for another enjoyable stay.
by A verified traveler
Posted 27 May 2024
The quality of our stay was positively enhanced by Drew. The room was clean and comfortable.
The location was within walking distance to restaurants and to the town of Kennebunk.
Drew was friendly and courteous checking in to ensure our satisfaction.
We would highly recommend this hotel to anyone going to the area! Many thanks!
Comment from Hotel Management
27 May 2024 by Drew Patel, Hotel Management
Thank you for sharing your feedback! We're delighted to hear that your stay was enjoyable and that you found our accommodations clean, comfortable, and conveniently located. Our team strives to provide friendly and courteous service to all our guests, ensuring a memorable experience. We appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future!
by A verified traveler
Posted 23 May 2024
Customer service on the evening of 5/22/24 was wonderful. Safe, clean, quiet and comfortable accommodations. Bathroom clean, air conditioner worked quickly, comfortable bed. Would recommend for some R&R
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Jessica, Thank you for taking the time to write a review about your recent stay at Port Inn Kennebunk. We are pleased you had a relaxing stay and that our service and accommodations exceeded your expectations. Thank you for the recommendation to future guests. We hope to be your preferred hotel every time you visit the area. Sincerely,Nirav Patel,General Manager
by A verified traveler
Posted 16 May 2024
Very helpful staff. Very quiet and clean spacious room
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Jane, At Port Inn Kennebunk, we endeavor to provide every guest with an amazing experience, and we are delighted to hear that you loved our service and accommodations. Thank you once again, and we hope to welcome you back soon.Sincerely,Nirav Patel, General Manager
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Stephane,Thank you for taking a moment to rate your experience. All of us at Port Inn Kennebunk are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area. Sincerely, Nirav Patel, General Manager
by A verified traveler
Posted 15 Dec 2023
Really cute Hotel conveniently located near Kennebunk port. Hotel manager was friendly and helpful. No housekeeping was inconvenient when staying multiple nights.
Comment from Hotel Management
23 Dec 2023 by General Manager, Hotel Management
Dear Christine,Thank you for taking the time to write a review about your recent stay at Port Inn Kennebunk. As you mentioned, our location is wonderfully situated just minutes from the area’s best attractions. However, we apologize for the inconvenience you experienced with the lack of housekeeping during your multiple-night stay. We hope you have a wonderful holiday, and we look forward to welcoming you back again soon.Sincerely,Nirav PatelGeneral Manager
by A verified traveler
Posted 12 Dec 2023
We have stayed at this property before the pandemic many times. We used to love the cleanness, friendliness and the amazing breakfast. This is why we came back. We checked in a little after 7. The receptionist was nice but not friendly nor did she once smile. But that’s fine. Check in was quick and easy. Room was fine but nothing that stands out. The lobby was boring with absolutely no holiday decorations I was shocked as i remember a crowded lobby in the past with people and full of decorations. I was told breakfast was being served 8:30 to 10. My mom went for breakfast and found that they served toast, muffins and bananas. I thought it was a joke. Went myself and of course it was true. I shared with the receptionist my disappointment but she said nothing and clearly could have cared less. This is the same woman who assisted with my check in the night before. Young man walked behind her as if he was doing the inventory and kept walking as if he didn’t hear me. We checked out and went our way. We checked in Sat. 12/9 and checked out 12/10. I wouldn’t stay at this property again boring and extremely disappointed. Have friendly staff work for you that want to be there, make it a holiday spirit and have a decent breakfast. We paid $298, yikes 😳
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear Roena,Thank you for taking the time to let us know about your stay. It is disappointing to hear about your impressions of our staff. This is not typical of the service we provide our guests, but we appreciate you letting us know so we can be more diligent in our efforts. Furthermore, we are sorry that you found your breakfast a little underwhelming. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Nirav PatelGeneral Manager
by A verified traveler
Posted 12 Dec 2023
My only disappointment was the breakfast. Maybe cold cereal with milk would be a good addition
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear Dominick,Thank you for your recent stay at the Port Inn Kennebunk and your kind rating. Your feedback on our breakfast has also been noted as we implement future changes. We look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Nirav PatelGeneral Manager
by A verified traveler
Posted 9 Dec 2023
Wonderful staff. Really liked the cleanliness except pillows needed refreshing. Great access. Nice breakfast bar.
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear Karen,We enjoyed reading your fantastic review of your recent stay! We are so happy you loved our hotel, our wonderful team, and the cleanliness of our accommodations! Your concern about the pillows has been noted. We appreciate your feedback and look forward to seeing you again at Port Inn Kennebunk soon. Sincerely,Nirav PatelGeneral Manager
