Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Lovely property and good location for exploring nearby towns, but out of the way in countryside.
Great rooms and affordable.
Food was ok.
Bar and service lacked some finesse for a hotel of this calibre, with cocktails as a dreadful ready mix and staff rather uncoordinated.
Wedding overtook communal areas but wasnt warned as a guest.
Facilities were very good. Enjoyed pool and gym. Book early for spa as we missed out foolishly.....games room for kids and games available to use
Would definately return.
Comment from Hotel Management
7 May 2024 by D Gogate, Hotel Management
Dear JoanneThank you for sharing your experience. We're glad you enjoyed the property, rooms, and facilities, and we appreciate your feedback on the areas where we could improve. Looking forward to welcoming you back soon!Kind regards
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
14 May 2024 by D Gogate, Hotel Management
Dear David Thank you very much for this amazing rating and reviewKind regards
by A verified traveler
Posted 14 Apr 2024
Fantastic staff, lovely breakfast and we enjoyed using the swimming pool
Comment from Hotel Management
16 Apr 2024 by D Gogate, Hotel Management
Dear SophieThank you for your wonderful review! We're thrilled to hear that you enjoyed our staff, breakfast, and swimming pool. We hope to welcome you back again soon!Kind regards
by A verified traveler
Posted 9 Apr 2024
Hotel was kept very well and merged the histories of the buildings well.
All staff were attentive and very helpful. Dining room staff especially Nimesha extremely helpful and attentive.
Dining room were accommodting of our requirements.
Comment from Hotel Management
11 Apr 2024 by D Gogate, Hotel Management
Dear JaneThank you for your kind review! We're delighted to hear you appreciated the care we've taken in preserving the history of our buildings and that our staff, especially Nimesha, made your dining experience special and accommodated your needs. We look forward to the opportunity to serve you again soon!Kind regards
by A verified traveler
Posted 24 Mar 2024
Great stay, comfortable beds, delicious breakfast, ample parking, and nice gym
Comment from Hotel Management
25 Mar 2024 by D Gogate, Hotel Management
Dear KevinThank you for your kind words! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're glad our comfortable beds, delicious breakfast, ample parking, and nice gym met your expectations. We hope to welcome you back again soon!Kind regards
by A verified traveler
Posted 17 Mar 2024
Lovely building. Great halfway stop from the south to the Midlands, as close to motorway. Plenty of parking. Spotless room with lovely view of the grounds
Comment from Hotel Management
18 Mar 2024 by D Gogate, Hotel Management
Dear julieThank you for your wonderful review! We're thrilled you found our building lovely and our location convenient for your journey. It's great to hear you appreciated the ample parking, spotless rooms, and the views of our grounds. We look forward to welcoming you back on your next stop from the south to the Midlands!Kind regards
by A verified traveler
Posted 3 Mar 2024
The front desk staff were fantastic, check in was floor less. Only problem I had was no heat in my room , when down front desk they couldn’t have been more helpful, it only took about 5-10 minutes to sort. Cannot fault any of the staff. I would stay again happily and recommend it.
Comment from Hotel Management
4 Mar 2024 by D Gogate, Hotel Management
Dear JamesThank you for your positive review and for highlighting our fantastic front desk team and their efficient service. We're sorry for the inconvenience with the heating in your room but are glad it was promptly resolved. Your willingness to stay with us again and recommend our hotel is the highest compliment we can receive. We look forward to welcoming you back for another enjoyable stay!Kind regards
by A verified traveler
Posted 3 Mar 2024
Lovely hotel staff great
Comment from Hotel Management
4 Mar 2024 by D Gogate, Hotel Management
Dear HelenaThank you for your kind words! We're delighted to hear you enjoyed your stay and found our staff to be great. We hope to welcome you back soon!Kind regards
by A verified traveler
Posted 18 Feb 2024
Staff helpful
Hotel very tired, not clean, old rooms, lots of dust around the edges in room, pool area and changing rooms were disgusting, hair all over floor not kept clean.
Buffet Breakfast was fine. Nothing special
Comment from Hotel Management
19 Feb 2024 by Front of House/Chesford Grange, Hotel Management
Thank you for your feedback. I am sorry to read you found the rooms were tired and old. We have different categories which I understand you were moved rooms so maybe this was the reason. I have passed on your feedback to the team and let the kitchen team know you enjoyed the breakfast. Best Wishes
by A verified traveler
Shame about the room
Posted 18 Feb 2024 on HotelsWhen we arrived at the hotel, the receptionist did an excellent job of a bad situation. Our Superior King room that was picked to accommodate our family of 4 had no hot water and the only option was 2 adjoining rooms. However, these were dated, with marked linen and no longer in keeping with the rest of the hotel. Which was a shame, so the sales pitch of "2 rooms at no additional cost" aggrieved me a little.
Apart from that the rest of the hotel was very good. Excellent breakfast and dining facilities and my children enjoyed the pool.
Comment from Hotel Management
18 Feb 2024 by K Reeves, Hotel Management
Dear Phil,Thank you for sharing your recent experience. Whilst we are sorry that you encountered issues with the hot water in your room, we are pleased to hear that our Reception team did their best to accommodate you and your family. We are happy to hear that bedroom aside, you enjoyed your stay, particularly the dining and leisure facilities.We would love to welcome you and your family again in the future to have the opportunity of providing the superior room you were expecting, and an improved experience.Kind regards,
