Ratings based on 242 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2023
I am satisfied with everything about my stay except the reception service. When I was moving in they were extremely rude and unprofessional with me, asking to wait for 3 hours even though my room booking started a day before I moved in. They refused to show me where my room is located and overall made me feel unwanted in the hotel. Same thing happened when I was moving out, the bellboy who took my bags from me made it seem as if he was doing me a favor rather than his job. Everyone else in the hotel was very nice and friendly! I loved my stay and glad I didn’t decide to go to a different hotel after such an unpleasant greeting.
Comment from Hotel Management
14 Aug 2023 by Rixos Sungate Guest Relations Department, Hotel Management
Dear [Guest's Name],Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you were satisfied with most aspects of your stay, but we are truly sorry to learn about the negative experiences you had with our reception service.We sincerely apologize for any inconvenience you faced during the check-in process. It's disappointing to hear that our team's behavior did not meet the high standards of professionalism and friendliness that we strive for. Rest assured, we take your feedback seriously and will address these issues with our reception team to ensure that such incidents do not happen again in the future.We greatly appreciate your understanding and patience during this time. We're pleased to hear that despite the initial unpleasant greeting, you found the rest of your stay enjoyable and that the other staff members were nice and friendly. Your feedback helps us improve and provide a better experience for all our guests.We hope that you will consider staying with us again in the future, giving us another opportunity to provide you with the exceptional service that you deserve.Warm regards,
by A verified traveler
Posted 14 Aug 2023
Comment from Hotel Management
9 Sep 2023 by Rixos Sungate Guest Relations Department, Hotel Management
Dear Guest,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We appreciate your detailed review and are grateful for your constructive comments.We apologize for any inconvenience you experienced during your stay,Your feedback is invaluable to us as we continually strive to improve our services and facilities. We hope that you might consider giving us another opportunity to host you in the future, so we can provide you with a more enjoyable experience.If you have any further questions or concerns, please feel free to reach out to us. We appreciate your patronage and hope to have the chance to welcome you back in the future.Warm regards,
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
28 Aug 2023 by Rixos Sungate Guest Relations Department, Hotel Management
Dear Valued Guest,Thank you so much for awarding us a perfect score for your recent stay at our hotel. Your positive feedback truly means the world to us.We're glad to hear that you had a wonderful experience with us, and we're thrilled that you found our services up to your satisfaction. It's our goal to provide exceptional experiences for all our guests, and your recognition of our efforts is greatly appreciated.If you ever decide to share more about your stay, we'd be excited to hear your thoughts. Your feedback helps us continually improve and enhance the experiences we offer.Once again, thank you for your kind rating. We hope to welcome you back to our hotel in the future and provide you with another outstanding stay.Warm regards,
by A verified traveler
Posted 6 Oct 2022 on Hotels
Comment from Hotel Management
12 Oct 2022 by GENERAL MANAGER /DERYA BİLLUR, Hotel Management
Dear Guest,We were delighted to read your gracious comment regarding your staying at Rixos Sungate Hotel. It is a pleasure for us to read that you were pleasantly satisfied and that we were able to exceed your expectations.We are glad to read that your recent experience with us was a delightful moment and that you had wonderful vacation memories. We are very glad to know that the services provided by us have been appreciated by you so highly! This kind of feedback increases our motivation and gives us the power to continue at the same tempo. Your nice comments motivate all our team members.Our main aim is to provide you with the best services for a comfortable and memorable stay. We hope to welcome you back soon for another remarkable experience.Yours sincerely,
by A verified traveler
Posted 26 Aug 2022
Definitely not an all inclusive. Never heard of an all inclusive resort that you have to pay for 4 out of 7 restaurants. Had to pay for a spot at one of their shows one night because they made it a vip section as if it was a night club. Food is ok but not much variety at all the 6 days I was there. No late check out. Out dated rooms and everything had an “extra charge “next to it. I think you can find find better hotels for the same money. Definitely not a five star hotel nor all inclusive.
Comment from Hotel Management
27 Aug 2022 by Rixos Sungate Hotel Guest Relations Department, Hotel Management
Dear Valued Guest ,First of all we would like to thank you for taking your time to post your feedback about your stay at Hotel Rixos Sungate.We are very sad to hear that you did not enjoy your holiday with us. It is really important for us to hear your experience and impressions. As Rixos Sungate , we aims to provide a truly unique experience. We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you immediately. We look forward to welcoming you back to our hotel in the future. Best Regards
by A verified traveler
Posted 11 Jul 2022
Comment from Hotel Management
12 Oct 2022 by Derya Billur/Genel Müdür, Hotel Management
Değerli Misafirimiz,Değerli zamanınızı ayırarak Rixos Sungate otel hakkındaki görüşlerinizi Expedia.com sitesine ilettiğiniz için teşekkür eder,sizi yeniden ağırlama onurunu yaşamayı temenni ederizSaygılarımızla
by A verified traveler
Posted 30 Jun 2022 on Hotels
Comment from Hotel Management
10 Aug 2022 by Rixos Sungate Hotel Guest Relations Department, Hotel Management
Dear Valued Guest Ahmad,
First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel.
Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We appreciate your comments and consider them as guidelines as to where we can improve ourselves.
We look forward to welcoming you back to our hotel in the future.
Best Regards,
Rixos Sungate Hotel Guest Relations Department
by A verified traveler
Posted 22 Jun 2022 on Hotels
Comment from Hotel Management
23 Jun 2022 by Rixos Sungate Hotel, Hotel Management
Dear Guest,
We are appreciated that you evoluated our services 8 on a ten point scale
We will try to our best to get 10 points next time
We look forward to see you soon
Kind Regards,
by A verified traveler
Posted 6 Jun 2022
Perfect location on the beach with mountains behind. No need to leave the resort! Plenty of pools and dining facilities. The evening entertainment is loud and can be heard in the rooms.
Great selection of food delicious food. The room was a little dated and the property could benefit from a renovation. All in all a good resort. Kids club is excellent.
Comment from Hotel Management
23 Jun 2022 by Rixos Sungate Hotel, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback on your experience at Rixos Sungate.
We would like to express our sincere gratitude for the fact that you have chosen and trusted your vacation with us!
Every member of our team does their best to create the most relaxing environment for you to enjoy your unwind and carefree vacation. We always try to find a personal approach to each client and satisfy their deepest desires. That is why we provide a wide spectrum of services and activities for all age categories of travelers and we are glad to learn that we were able to make you so happy.
We are passionately looking forward welcome you among our guests once again!
King Regards,
by A verified traveler from Tarzana
Posted 17 May 2022
Overall it was good.
The beach was beautiful and there are plenty of beach chairs. Bar Mens are good always help you with a smile. Didn’t like that the outside pools are not heated and the water was freezing. Very little options for original Turkish food in a buffet and no seafood, only the same type of fish was there everyday. The Aircon didn’t work thru the whole trip I’ve mentioned that two times to a guest relations service and no result either, luckily I could sleep with the balcony door open. The music is playing in the lobby during night time which is completely crazy to me and if you sleep with the windows open, you can hear it and it bothers you. They let me check out late for no charge special thanks to Sonya, she was really professional at the reception. Thanks to Hasan for prompt PCR test for departure.
They gave me
Comment from Hotel Management
23 Jun 2022 by Rixos Sungate Hotel, Hotel Management
Dear Guest,
We are happy that all the hard work and conscientiousness of our employees are reflected in the service offered, which you have so highly appreciated .All missing points on services were informed to the relevant department and recorded on the CRM system to implement for your expectations next time
We invite you again that we will meet your requests and make your vacation memorable
We look forward to see you soon
Kings Regards,
