Ratings based on 425 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Horrible hotel stinks bad every thing is broken
Comment from Hotel Management
7 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sorry for your recent experience with our hotel. The condition that you describe is not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 28 May 2024
Toilet didn't flush properly had to add water to flush. Tub slow drain. Upstairs was very noisy and loud late nite hours
Comment from Hotel Management
29 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the inconvenience with the toilet and tub, as well as the noise disturbance. Your comfort is important to us, and we'll address these issues promptly and will take measures to ensure a more peaceful environment for your future stays. Our team hopes to serve a better stay next time.
by A verified traveler
Posted 27 May 2024
Great stay but checking in was not a good experience. Our group’s reservations were messed up and there was a language barrier due to staff members barrier’s but other than that cheap and convenient for a quick night stay
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced during check-in. We'll address the reservation issue and work on improving communication with our staff members. We're glad to hear that you found your stay otherwise enjoyable and convenient. We hope to welcome you back for an even smoother experience in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
9 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 4 May 2024
The coffee pot was filthy and scary looking
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope to see you again soon and to impress you with our continuous improvements.
by A verified traveler
Posted 4 May 2024
Property is run down toilet will not flush , Float was sticking. Water does not shut off in the shower
Water was very cold for a shower and a shower head did not work very well. Tub does not drain water very well. Vent fan in bathroom is hanging from ceiling
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the multiple issues you encountered during your stay. Maintaining a comfortable environment is our priority, and we regret that we fell short in this instance. Your feedback will be addressed promptly to ensure a better experience for our guests. We hope to have the opportunity to make it right in the future.
by A verified traveler
Posted 4 May 2024
Person checking us in was trying to prive gauge us for a smoking room. It was crazy. We had alsready booked online and paid in advance and he wanted us to oay for a smoking room over 102.00 that's outrageous the last time we stayed here they were very understanding and courteous it was not the same person as before.we will not be returning here
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the confusion and inconvenience you experienced during check-in. Your feedback is concerning, and we will address this issue with our team to ensure better service in the future. We value your patronage and hope to regain your trust on future visits.
by A verified traveler
Posted 1 May 2024
Could not even check in? Don’t know if they are open? All roads and exits around hotel were closed? Tried to cancel or chenge but couldn’t?
Comment from Hotel Management
3 May 2024 by Sophia CSR, Hotel Management
Dear Guest,On behalf of our entire team, we apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience and has escalated this issue to our Management, and they are ready to sort it out. Please call up the property for the resolution.
by A verified traveler
Posted 29 Apr 2024
It was okay
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
