Ratings based on 98 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Just super
Posted 4 Nov 2023 on HotelsAbsolutely loved it! Our apartment room was perfect for my and my two sons and the staff could not have been more helpful. Looking for an excuse to go back already!
by A verified traveler
Pizer
Posted 27 Sep 2023 on HotelsVery warm welcome relaxed friendly great food
Deffo re visit
by A verified traveler
Posted 10 Sep 2022 on Hotels
by A verified traveler
Great hotel
Posted 4 Sep 2022 on HotelsNice hotel Food delicious Excellent service
by A verified traveler
Posted 23 Aug 2022 on Hotels
by A verified traveler
Posted 8 Aug 2022
The property has a lot of history and fabulous outdoor area.. the new owners informed us they were putting in a fire pit under the gazebo that will allow customers to experience the outdoor area into the evenings.
Fabulous view of the hills from our bedroom.
by A verified traveler
Posted 30 May 2022 on Hotels
The cottage was lovely, food in the hotel was really good, just not enough staff, service was very slow
by A verified traveler
Posted 9 Dec 2021 on Hotels
Great value place to stay
by A verified traveler
Posted 3 Dec 2021 on Hotels
by A verified traveler
Hill walkers paradise. Child unfriendly.
Posted 18 Oct 2021 on HotelsHotel is very charming from the outside and around the bar area. Set in a quiet village and is clearly a hill walkers paradise. Clearly not a hotel that is suitable for families with infants.
Positives - Peaceful, Friendly staff, bed was comfortable.
Negatives - Pennine Room (most expensive room in hotel) was filthy. Shower head is disgusting and needs replaced, and when something so obvious is overlooked, it leaves you fearing the worst. Window sills were filthy. Cobwebs everywhere. Light bulbs out. Carpet clearly had a quick hoover over prior to our arrival, but generally still filthy. Really poor when you have an infant who spends most of their time on the floor.
No cleaning and emptying of bins in the morning, so room bin was overflowing.
Food - first nights dinner, the wife and I both had ordered the chicken pie. One was hot and one was cold. No staff member asked how our meal was. I wasn’t hungry so gave wife the hot pie and I ate the chips. Ordered an omelette for our 1 year old and when it finally arrived, it was severely undercooked. Dangerous for a child of this age.
Breakfast service is very slow, fine when it’s adults who can have tea and a chat, but as I said before. Not a hotel setup well for a family with a young child. Floor in breakfast area had bits of food from days prior.
On check out - no one asked how our stay was. Can only assume they expect negative feedback so don’t bother asking.
Really, really poor. Shame
Comment from Hotel Management
19 Oct 2021 by Helen, Hotel Management
Oh gosh I m so sorry to read this and contrary to your expectations we receive excellent feed back, it is an old building and we like to keep its charm but nearly all our customers are happy with the cleanliness and care they get. We are waiting for new carpets for the bedrooms, shower heads and toilet seats. But the old ones are showing signs of wear. As with most things as soon as we decide to do more we have to join a queue the same as everyone else to get work done. I hope future places you stay in live up to your expectations.
