Ratings based on 73 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
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Comment from Hotel Management
24 May 2024 by Bruno, General Manager., Hotel Management
Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe! We are thrilled you had such a lovely stay with us and we can't wait to see you again soon.
by A verified traveler
Posted 18 May 2024
the last time we stayed here it was the Roxburgh hotel. What a wonderful surprise we had to find the old castle in all its glory lovingly restored .
Then there is the completely modern rooms, dining ,spa and pool. Cleverly blended to the old castle. All very tastefully decorated and appointed.
The staff, across all levels were exceptional. Engaging to talk with and all had a nice manner to the. A huge asset. we are actually staying at their sister hotel in January 2025 for a ski trip to Hochgurgyl. if its the same caliber as The Schloss Roxburgh we will be delighted.
Comment from Hotel Management
20 May 2024 by Bruno, General Manager., Hotel Management
Dear Lesley,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are thrilled you chose to return to our wonderful hotel and I am so pleased to hear you were impressed with the developments.We hope to see you again soon!
by A verified traveler
Posted 13 May 2024
Absolutely stunning hotel, in a fabulous setting with wonderful staff and a wonderful spa, This was my first stay at this hotel. We will definitely be coming back .
Comment from Hotel Management
14 May 2024 by Bruno, General Manager., Hotel Management
Dear Karan,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are absolutely thrilled to hear you had such a wonderful stay with us!We can't wait to welcome you back soon.
by A verified traveler from Glasgow
Posted 11 May 2024
Fantastic stay at this brilliant hotel. Excellent service from start to end of stay. The spa facilities and relaxation room were the stand out for us. Also enjoyed the whisky library with knowledgeable and engaging staff. Highly recommend.
Comment from Hotel Management
13 May 2024 by Bruno, General Manager., Hotel Management
Dear Martin,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are thrilled you had such a fantastic stay with us from start to finish!We look forward to welcoming you back very soon.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
2 May 2024 by Bruno, General Manager., Hotel Management
Thank you for taking the time to share such a fantastic rating from your recent visit to SCHLOSS Roxburghe - we are thrilled you enjoyed your stay and we look forward to welcoming you back very soon!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
2 May 2024 by Bruno, General Manager., Hotel Management
Thank you for taking the time to share such a fantastic rating from your recent visit to SCHLOSS Roxburghe - we are thrilled you enjoyed your stay and we look forward to welcoming you back very soon!
by A verified traveler
Posted 21 Apr 2024
Excellent hotel. Will definitely return.
Comment from Hotel Management
2 May 2024 by Bruno, General Manager., Hotel Management
Thank you for taking the time to share such a fantastic rating from your recent visit to SCHLOSS Roxburghe - we are thrilled you enjoyed your stay and we look forward to welcoming you back very soon!
by A verified traveler
Posted 13 Mar 2024
The building, grounds and reception including reception staff were all excellent.
The outdoor pool was cold on our first day. The spa treatments were disappointing. The staff were inexperienced and the treatments cut short. On the 2nd day although we arrived before 11, the staff were reluctant to let us use the facilities.
The lockers are an inadequacy size and there are no private changing rooms. The changing facilities are very small and if more than 4 people using them at the same time there is no room.
The double bed was comfortable but the other single beds were not.
The breakfast was very good but the dinner less so. We asked waiter if the lemon sole would be de-boned. He advised only small bones but no attempt had been made to remove any bones - didn't enjoy
Just a few little tweaks would make ut a 5 star stay.
Comment from Hotel Management
19 Mar 2024 by Bruno, General Manager., Hotel Management
Dear Rachael,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.It is disappointing to hear about the shortfalls you experienced during your stay and it is unfortunate that we were not made aware of your feedback before departure, so that we had the opportunity to rectify things for you. Your feedback has been duly noted and passed on to the relevant departments to investigate further.We hope to welcome you back to SCHLOSS Roxburghe in the future.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Bruno, General Manager., Hotel Management
Dear Anthony,Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe!We are thrilled you had such a wonderful stay with us and we can't wait to welcome you back soon.
by A verified traveler
Beautiful Hotel in beautiful setting
Posted 22 Feb 2024 on HotelsBeautiful dog friendly hotel with lovely walks around the golf course. Spa experience was lovely as well. Staff were very attentive & friendly. However the dining experience in Charlie’s for dinner was average, food was amazing but service was poor. We finished our mains & waited over 30 minutes to have plates cleared. We asked for our bill & to have our plates cleared. Staff were lovely but maybe not enough people for the number of diners. I do think 12.5% service charge on every bill is excessive. I will always pay a tip when the service is worth it. Would recommend the hotel though.
Comment from Hotel Management
23 Feb 2024 by Bruno, General Manager., Hotel Management
Thank you for taking the time to share your feedback from your recent visit to SCHLOSS Roxburghe.We are delighted you had such a lovely stay with us.It is disappointing to hear about the shortfalls you experienced in our restaurant and please be rest assured this has been passed on to our Food & Beverage Manager to investigate further in order to improve our service for future guests, I therefore thank you for bringing this to our attention and we hope to welcome you back soon.
