Ratings based on 77 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Feb 2024
A very cozy place to stay especially if you’re interested in skiing because the hotel is very close to ski area.
The only thing we didn’t like was room temperature. It was quite cold.
Otherwise the hotel and staff were very nice. Food was delicious.
by A verified traveler
Very good hotel
Posted 14 Dec 2023 on HotelsVery nice hotel, excellent location and good amenities.
by A verified traveler
Posted 24 Feb 2022 on Hotels
by A verified traveler
Posted 28 Dec 2021
Staff are helpful and cheerful.
Skiing and cable cars are just at the back of the hotel - 2 minutes walk.
The view from the balcony.
by A verified traveler
Posted 26 Dec 2021
Staff are very helpful and always smiling. They are very polite.
by A verified traveler
Posted 1 Oct 2021
makes no sense for there to be no heating when outside night temp is below zero. reception said 'heating comes on tomorrow' I have never seen staff and guests wearing coats serving in the restaurant 3 days in a row and a real challenge getting a heater delivered to the room, only good thing was the supervisor in the restaurant who was outstanding. breakfast was awful; juice is sugared water and when i asked for scrambled eggs it led to a row in the kitchen we could all hear
Comment from Hotel Management
3 Oct 2021 by Hotel Administration , Hotel Management
Dear Stefan,
Thank you for sharing review following your stay at Marco Polo Hotel Gudauri. Please accept our sincere apology for the inconveniences. We will take your comments into consideration and look forward to seeing you again at our hotel.
by A verified traveler
Best stay in Georgia!
Posted 16 Sep 2021 on HotelsThe staff, the food, the room, and the value were all excellent. Probably the best of all our Georgia stays.
Comment from Hotel Management
3 Oct 2021 by Reservation Department, Hotel Management
Greetings,
Thank you for taking your time to give feedback about our hotel. We are happy that you enjoyed your stay at Marco Polo Hotel Gudauri and look forward hosting you again soon.
by A verified traveler
Highly not recommended!
Posted 17 Jul 2021 on HotelsThe best decision I ever made in my entire life was book this place for just one night, dont think we could have gone through an hour more! For all the reviews and ratings online, must say the service was at best horrendous! For a resort in such a tourism focused area, most of the staff just could not speak english and responses if not clear were just down right rude! I would say most of the staff were not trained and if any may have been going through their training as we speak. That aside really dont think many of them want to be in the hospitality industry as thats exactly how it came across! You would be doing yourself a favor by trying an alternate resort. By the way a saving gravce was the stweard who helped us with our luggage, just wish i had tsken down his name to mention here as his customer service was exemplary. Other than that good luck.
by A verified traveler
Ski-in ski-out, great value
Posted 26 Apr 2021 on HotelsThe hotel is in a great position at the bottom of the first lift. The rooms are clean and comfortable, if a little small and lacking in extras. The restaurant is very good and the service
by A verified traveler
Service was not great
Posted 15 Apr 2021 on HotelsThe service was not up too the mark for the charges they charge for the hotel. We tried to get our room cleaned but no one was available. We tried calling the main reception couple of times during the day but no one attended and eventually we couldn't get the room clean and had to spend the night without any new sheets and towels
