Ratings based on 146 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 13 Apr 2024
Yes
Comment from Hotel Management
14 Apr 2024 by COCOSTAY Nishikawaguchi Ekimae, Hotel Management
Thank you for using COCOSTAY Nishikawaguchi Ekimae. Thank you for posting your review.
5 out of 5
by A verified traveler

Posted 20 Dec 2023
The room was very beautiful and spacious for its price. The concierge & staff were very helpful! <3 I’d recommend coming here in the future.
Comment from Hotel Management
20 Dec 2023 by COCOSTAY Nishikawaguchi Ekimae, Hotel Management
Thank you for using COCOSTAY Nishi-Kawaguchi Ekimae. We are very happy that you complimented our facilities and staff. All of our staff will continue to work hard to provide a lodging experience that exceeds the price.
5 out of 5
by A verified traveler

Posted 20 May 2023
All perfect. Thanks
Comment from Hotel Management
20 May 2023 by COCOSTAY西川口駅前, Hotel Management
Thank you for using COCOSTAY Nishikawaguchi Ekimae. Thank you for your feedback. We are waiting for you again.COCOSTAY Nishikawaguchi Ekimae
5 out of 5
by A verified traveler

Posted 1 Apr 2023
Amazing hotel to stay for travellers.
Comment from Hotel Management
2 Apr 2023 by COCOSTAY西川口駅前, Hotel Management
Thank you for using COCOSTAY Nishikawaguchi Ekimae.We will continue to work together with our staff to provide an accommodation experience that exceeds the price.We are looking forward to your next reservation.
1 out of 5
by A verified traveler

Regret

Posted 5 Jan 2020 on Hotels
I never saw like this hotel. I fee very bad.
Comment from Hotel Management
6 Jan 2020 by Manager, Hotel Management
Check out time is 10 o'clock. Please keep check out time. Otherwise it costs you extension charge. This regulation is written on the paper we provide at check in and we do explain at check in. Please cooperate. Thank you.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jan 2020 on Hotels
2 out of 5
by A verified traveler

Posted 27 Dec 2019 on Hotels
Comment from Hotel Management
31 Dec 2019 by COCOSTAY西川口駅前, Hotel Management
COCOSTAY西川口駅前をご利用頂き誠にありがとうございます。 数あるホテルから当館をお選び頂けたこと、光栄に思っております。 滞在中に何かお気づき・お困りの点がございましたら何なりとフロントスタッフまでご相談下さいませ。 お客様のまたのご利用を、一同心よりお待ち申し上げます。
3 out of 5
by A verified traveler

Posted 2 Nov 2018 on Hotels
The rooms are roomy but sketchy neighborhood especially at night, walls are paper thin. Women have private showers but men only have public baths
Comment from Hotel Management
15 May 2019 by COCOSTAY西川口駅前, Hotel Management
Thank you for using our hotel. We apologize for any inconvenience this may have caused you. The hotel has a public bath for both men and women. There is also a lounge on the second floor, so you can enjoy it during your stay. We look forward to your next visit.
5 out of 5
by A verified traveler

Posted 10 Mar 2018 on Hotels
Simple and relaxing little hotel 30mins for central tokyo
Comment from Hotel Management
15 May 2019 by Onuma, Hotel Management
Thank you for using our hotel. I am satisfied that you can spend comfortably. COCOSTAY is close to Tokyo and very convenient for sightseeing. We look forward to your next visit.
4 out of 5
by A verified traveler

Posted 30 Apr 2024
駅から近い
Comment from Hotel Management
2 May 2024 by COCOSTAY西川口駅前, Hotel Management
この度はCOCOSTAY西川口駅前をご利用いただき誠にありがとうございます。今後も好立地な条件に甘んじず快適なご宿泊がご提供できますよう励んでまいります。引き続きのご愛顧を賜りますようお願い申し上げます。お忙しい中いつもご投稿いただき重ねて御礼申し上げます。
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