Ratings based on 153 Verified Reviews
3.3 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
It was okay but a much larger fee than we really wanted to pay, but was the same as other properties in the area.
by A verified traveler
Posted 3 May 2024
Nice place for stay
by A verified traveler
Posted 27 Apr 2024
The office is not good at communicating with their customers. The close before the stated office hours, they do not return phone calls and do not follow through on their commitments. The office called me because they claimed expedia did not charge extra fees, even though I was charged more than the rate of the room for cleaning. I relented amd let them charge me an additional fee, as I was already on my island hopping trip and would be unable to book anything so last minute. The office associate verified my email address on file and told me that I would receive a receipt. That was 2 weeks ago. Unresponsive and unreliable describes this hotel and its office workers.
Comment from Hotel Management
29 Apr 2024 by Castle Molokai9 Shores, Hotel Management
Aloha,My apologies. This was not our intention. We did send your receipt but unfortunately we sent it to a wrong email address. This was sent on the 11th of April. A copy of that email has been sent to you with a copy of what was paid. Expedia has a section under property details that highlights what the fees are and that the fees are to be paid directly to the hotel. Again, my apologies .Castle Molokai Shores
by A verified traveler
Posted 22 Apr 2024
Fun time
by A verified traveler
Posted 28 Mar 2024
I liked how I was contacted prior to checking in about the cleaning fees. Also liked the checking in process. Because of work and my short stay I couldn’t enjoy the property but I remembered from previous stay.
Would love the ability to have a later check out at 11 instead of 10
by A verified traveler
Posted 17 Mar 2024 on Hotels
The cleaning charge that was greater than the hotel cost for a single night stay was astounding. And the fact that the hotel staff called incessantly to make me pay the bill before check in, while I was in the middle of work in a remote area on the island, was highly irritating.
Towels with huge holes in was also an unpleasant surprise.
Comment from Hotel Management
18 Mar 2024 by molokai shores, Hotel Management
Aloha Mr. Wright,My apologies for the inconvenience that our staff caused by calling incessantly. call signal. In no way did we want you upset. Cleaning fee charges are stated in your reservations with expedia. This would be located under property details. Under fees and policies. It states the costs and to whom it should be paid to. I thank you for your feed back and look forward to your next visit.Aloha.
by A verified traveler
Posted 6 Mar 2024
Average property and amenities.
Comment from Hotel Management
12 Mar 2024 by Castle Reservations, Hotel Management
Aloha Elaine!Mahalo for taking the time to write to us regarding your recent stay with Castle at Molokai Shores! As we are always looking for ways to improve our current service level, we kindly ask if you could elaborate on any area you feel where we could have done better and we will share your comments with the respective department heads! Thank you again for taking the time to send in your review of your recent stay and we hope to have the opportunity to serve you avail in the near future!
by A verified traveler
Posted 23 Oct 2023 on Hotels
by A verified traveler from Glenpool
Posted 20 Sep 2023
Please don;'t look at Molokai like some tourist trap. Pristine beaches.....no people. You can fish snorkel, chill out and hang with the locals. Don't be in a hurry. Don't gripe about the wild chickens...they were brought by sailors centuries ago and they BELONG there. You are visiting. If you are just willing to listen to and respect the locals you will truly know the meaning of aloha spirit and ohana. If you want to party like some frat boys choose another island. Molokai Shores was life changing.,,, Beautiful sunrises and sunsets. Relaxation. But, not for those who want to party like rock stars.
by A verified traveler
Posted 27 Jun 2023
I didn't like the room selected because it was dirty , filty and dead bugs on the pillow we saw , sorry to say , might not book there again .....
